Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations.
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.
This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation.

Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry. [+]

Job Purpose

Identify, investigate, and mitigate fraudulent activities.

Key Result Responsibilities

• Continuously monitor real-time credit card transactions for potential fraudulent activity.


• Use fraud detection tools and software to analyze transaction and identify irregularities.


• Investigate flagged transactions to determine their legitimacy.


• Contact customers to verify suspicious transactions and gather necessary information.


• Provide support to customers affected by fraud, ensuring a positive and reassuring experience.


• Document and maintain detailed records of all investigations and actions taken.


• Prepare reports on fraud trends and cases for management review.


• Liaise with other departments such as customer services and ground operations to resolve fraud cases efficiently.


• Work closely with the fraud prevention team to develop and implement strategies to reduce fraud.


• Ensure all activities comply with industry regulations and company policies.


• Maintain a high level of confidentiality and adhere to data protection standards.


• Maintains good working relationships with all departments, management and staff ensuring professional independence.

Qualifications (Academic, training, languages)

• Bachelor’s degree in accounting/Finance/Business Administration or equivalent; alternately a diploma in a related field combined with the needed working experience.


• Professional membership / certification in Aviation industry is an advantage.


• Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.


• Highly analytical with Good skills.


• Good English Language, (French and Arabic are a plus).

Work Experience

• 1 or 2 years of experience in consumer fraud mitigation in an online environment.


• 1 or 2 years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low cost airline experience is an advantage.


• Previous experience with systems and software used to both detect and prevent fraudulent activity.


• In depth understanding of payment processing (credit card, ACH).


• Proven skills in analyzing data,


• Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.