Company culture :
Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services. [+]
Job :
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Back Office Customer Advisor
As a Back Office Customer Advisor, you will play a key role by:
Handling customer requests with precision: Process customer requests and inquiries through written channels, including emails, online forms, or chats, while ensuring precise and structured follow-up.
Resolving problems effectively: Analyze requests, identify appropriate solutions, and handle complaints to ensure customer satisfaction.
Ensuring quality and compliance: Adhere to internal procedures and quality standards in every interaction to maintain impeccable service.
Contributing to customer loyalty: Provide personalized responses that strengthen trust and the customer relationship.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
- Perfectly master French and English, both written and spoken.
- Have excellent communication skills, are organized, autonomous, and have a positive attitude.
- Are proficient with digital tools and show natural curiosity to adopt new technologies.
- Embrace challenges with enthusiasm and are passionate about customer satisfaction.
Our recruitment process
Online tests (1h): Once your application is received, you will get an email inviting you to take a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and help you stand out!
Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm your profile fit.
In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.
Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!
What we offer you:
At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:
- Attractive compensation with additional bonuses:
- Language bonus dedicated to our multilingual Game-Changers.
- Regularity bonus starting from the 12th month and motivating performance bonuses.
- Special Eid al-Adha bonus.
Exceptional social benefits:
- Beneficial health insurance and complementary retirement plan after one year.
- Flexible hours with the possibility of remote work after an integration period.
- Free access to our gym.
- Transport provided, allowing you to get to your workplace safely and without logistical constraints.
- Continuous training to develop your skills and acquire new knowledge adapted to the position.
A dynamic work environment:
Themed events and gifts throughout the year to strengthen team spirit.