Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

As a Claims Adjuster, your main mission would be to ensure a quality level of claims management services in line with the quantitative and qualitative objectives of the department, by seeking lasting customer satisfaction and controlling claims costs.

You will be responsible for managing claims from declaration to closure:

• Handle incoming communications (phone or delayed flows) directly or indirectly from customers


• Examine claim declarations and determine the guarantees and benefits to apply based on the contract, identify potential recourse, and assign experts if necessary


• Analyze requests and process the various actions that result


• Analyze risks and check the conformity of files, informing the relevant departments


• Detect fraud and forward the file to the fraud contact person


• Seek compensation solutions, negotiate the compensation amount based on the solution implemented, and propose associated service offers to better control technical costs


• Inform, guide, and respond to requests from customers/general agents/service providers by mail, phone, or fax


• Alert your supervisor about complex cases


• Process the claim settlement within your authority and close or transfer the file


• May be required to analyze customers' contractual situations based on their coverage level


• May be required to sell services that meet their needs based on opportunities
   

With higher education from Bac + 2 to Bac + 4 level, you:

• Perfectly master the French language, both written and spoken.


• Master customer relationship management techniques and office software.


• Have a detail-oriented and analytical mind.


• Have strong argumentation skills.


• Have a sense of responsibility and teamwork.


• Can adapt to changes and evolutions