Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

Reporting to the IT manager and as an IT Business Partner, you will be the main IT contact for a business department and ensure the smooth running of their IT systems.

Missions:

• Supervise the IT operational maintenance (MCO) of your area (workstations, meeting rooms, etc.) and initiate necessary actions as needed;


• Define the IT operating budget for your area based on forecasts (ordering hardware, licenses, equipment for new hires, etc.);


• Identify the IT needs of your area to digitize/optimize business processes;


• Track and measure the effectiveness of the implementation of local projects in your area;


• Coordinate with the French IT departments for the deployment of projects with technical and/or infrastructure impact on ASM;


• Manage escalations for incident resolution, and monitor major incidents;


• Gather and analyze the business needs of your area and submit them to the IT department and AXA Group Ops, and ensure their proper progress;


• Identify and address "annoying" issues concerning your area;


• Organize and manage the animation of exceptional measures (task force, OpenLAB) in your area in case of major incident, crisis or problem;


• Lead governance committees with the operational directors of the businesses in your area (support preparation, minutes, etc.);


• Ensure the satisfaction of business users in your area.

With a higher education degree (Bac + 5) from an engineering school, you have 5 years of experience in a similar position (ITBP) and possess:

• Solid project management skills;


• Knowledge of IT infrastructure technologies (LAN, WAN, WLAN, NAS, ESX, Digital workplace, Cloud, etc.);


• Knowledge of tools such as Salesforce, Service Now, Power BI, Office Suite;


• Mastery of the ITIL method.