Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. [+]

Main Mission: 

Reporting to the Growth Directorate within the Business Pole, the Head of Partner Activities Growth Department is responsible for managing the growth and development of activities managed with our partners, particularly payment service providers.
He/She works in close collaboration with the various entities of the Growth Directorate, ensuring the achievement of growth objectives set with the network pole and partners, as well as ensuring better coordination with partners on strategic axes, operational management, and the improvement of processes and products/services.
He/She also collaborates with the Marketing Directorate and the Project Management and Deployment Directorate on strategic axes for the management of identified organizational and IT evolutions and optimizations.

Main Responsibilities: 

• Manage the commercial promotion of products/services managed with partners


• Ensure the achievement of objectives set with partners


• Contribute to the continuous improvement of processes and operating methods agreed with our partners.


• Provide regular reporting to the growth directorate on the status of files, identified risks, and results obtained.


• Main Agent Growth Unit


• Manage the commercial plan agreed with the payment institution partner


• Manage the main agent activity (manage objectives, ensure objective achievement in coordination with the network, ensure deployment of decisions made)


• Manage agreed action plans and ensure coordination with the payment institution partner (attend steering and monitoring meetings, record and follow up on decisions made, request arbitration, etc.)


• Ensure the continuous improvement of current processes, in consultation with the payment institution partner.


• Establish periodic dashboards for the network or the business pole.


• Manage strategic axes agreed with the product/service partner, in coordination with the new projects management department


• Manage the portfolio of ongoing partnerships (manage objectives, ensure objective achievement in coordination with the network).


• Manage agreed action plans and ensure coordination with ongoing partners (attend steering and monitoring meetings, record and follow up on decisions made, request arbitration, etc.)


• Propose continuous improvements to current processes, in consultation with the Product/Service partners.


• Establish periodic dashboards for the network or the business pole

Education: 

• Master's degree or equivalent in business administration, management, finance, commercial engineering, or any relevant field related to project management or strategic partnerships.


• Optional: Additional training in partnership management

 Experience: 

• Minimum 3 to 5 years of experience in partnership management, with proven expertise in sectors related to finance, payment institutions, or financial services.


• Experience in micro-finance or in a banking or payment institution environment would be highly valued.


• Experience in managing complex projects involving multiple stakeholders (internal and external) and in managing partnership portfolios.

Skills: 

• Knowledge of business processes related to payment institutions and financial services.


• Proficiency in sales and commercial animation techniques to manage the commercial activity.


• In-depth knowledge of financing products for micro-entrepreneurs and credit management practices.


• Ability to optimize operational processes and propose continuous improvements.


• Strong leadership and ability to unite teams around common goals.


• Excellent communication skills and ability to work in close collaboration with external partners and various internal departments.


• Results-oriented and performance-driven, with the ability to set clear goals and achieve them.


• Analytical mindset and complex problem-solving skills.


• Ability to make decisions while managing trade-offs effectively.


• Adaptability in constantly evolving environments, particularly regarding regulations and technological innovation in the financial sector.