As a Last Mile Supervisor, you will be responsible for ensuring an optimal delivery experience for our customers, by ensuring the performance and reliability of the service. Your tasks include:

• Managing delivery activity for orders: ensuring daily tracking of delivery flows and guaranteeing deadlines are met.


• Adapting resources and means: planning and adjusting staff and vehicles according to operational needs and volumes.


• Implementing and monitoring KPIs: defining, analyzing, and tracking last mile performance indicators (deadlines, success rates, customer satisfaction, costs).


• Managing specific flows: supervising the delivery process, from payment to delivery and managing returns to the store.

• Education: Associate's degree (Bac+2) to Bachelor's degree (Bac+3) in logistics, supply chain, transport, or equivalent.


• Experience: 1 to 2 years in operational logistics management, ideally in e-commerce or retail.

Key skills:

• Good command of logistics management and KPI tracking tools.


• Ability to manage teams and coordinate multiple operational stakeholders.


• Analytical mindset and organizational skills.


• Customer focus and strong reactivity to unexpected situations.