Job :
Reporting to the operations director, your main missions are:
Apply the operating processes of your activity
Monitor production indicators
Plan, organize, and manage your team's activity
Determine the individual objectives of your team members
Ensure daily proximity management
Organize and lead meetings
Manage your team's skills and help them grow
Ensure customer satisfaction
Lead your team in compliance with the application of practices (Client and Internal)
Measure and monitor Activity reports
Set up all dashboards to monitor your activity and service level
Ensure the proper flow of information to and from your area (employees, management, clients, etc.)
The Team Manager is responsible for various aspects of managing your resources (scheduling, evaluation, training, leave management, governance, resolution of potential disputes, etc.), in consultation with their management and the HR Department.
Additional tasks may be assigned to you from time to time by your Management.
Required profile :
You have a Master's degree (Bac+5) in IT or equivalent, and three years of experience in a similar role in a technical environment.
You speak French, English, and Spanish perfectly.
You have the following skills:
Proven managerial knowledge
Complete technical skills
Ability to plan your tasks and manage priorities
Ability to unite a team and get them involved in projects
Good analytical and evaluation skills: ability to transcribe and explain technical issues in a database and weekly reports
Good communication skills
Good knowledge of Microsoft products, especially office tools (Word; Excel; PowerPoint)
You have the following qualities:
Have a positive attitude
Be proactive in proposing solutions
Have a strong sense of customer relations
Have a rational mindset
Have a sense of customer service
Have team spirit and leadership skills
Be proactive, precise, and flexible
Be passionate about technological watch