Do you know how to manage professional customer relationships, even when the topic is sensitive? At ADM Value, we are recruiting a B2B Customer Relations Officer specialized in debt collection for the customer service of an electricity and gas provider.

Your role: manage debt recovery cases, follow up methodically, negotiate professionally, and achieve settlements - all while preserving the relationship with business clients.

• You will take charge of debt collection files (receivables and late payments).


• You will contact professional clients by phone and email, using a structured approach.


• You will assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.


• You will propose suitable solutions for settlement (negotiation, payment plan, commitments).


• You will ensure rigorous follow-up: updating information, traceability, progress tracking until closure.

Social benefits and more

You will join ADM Value on a permanent contract (CDI), with training and support designed to make you autonomous quickly, and compensation that rewards performance.

• Permanent contract (CDI) from the start.


• Social coverage: CNSS + AMO.


• Complete and paid training to succeed in the role.


• Continuous support: monitoring and skill development.


• Welcome pack upon arrival.


• Assigned mentor to guide you in getting started and progressing.


• Performance-based unlimited bonuses: your performance makes the difference.


• Welcome breakfast upon arrival.


• Loyalty bonus of 6,000 Dhs, paid at the 6th, 12th, and 18th month of employment.

Working hours

• 9 AM - 7 PM (French time).


• Weekends OFF.

Salary

• Salary package of over 7,300 Dhs net (fixed + bonuses), depending on performance.

Are you comfortable with negotiation, can you remain calm and firm at the same time, and can you manage delicate situations without getting overwhelmed? You have real follow-up rigor and a professional attitude with B2B clients.

• Excellent French (spoken + written), with the ability to argue and negotiate.


• Experience in debt collection / receivables management, ideally in a B2B environment.


• Computer proficiency: management tools, case tracking, CRM, emails.


• Good listening skills + assertiveness: you know how to get commitment without conflict.


• Organization and rigor: you manage your cases and ensure follow-up until payment.