Client Contact:

• 
  Welcoming clients according to brand standards, whether in person or by phone.


• 
  Implementing actions related to customer satisfaction (external / internal) and monitoring through performance indicators.


• 
  Scheduling appointments for clients and prospects.


• 
  Achieving assigned objectives (quantitative / qualitative) and developing action plans in case of deviation.

Communication and Data:

• 
  Communication and transparency with the client and management.


• 
  Respect for clients and work colleagues.


• 
  Communicating all necessary information to clients regarding the administrative file setup.


• 
  Adherence to processes and standards related to the represented brand and invoicing processes.


• 
  Tracking and entering prospects into the information system in accordance with internal procedures, while ensuring the protection of client data.


• 
  Entering pro-forma invoices.


• 
  Communication and reporting to the management team and with other departments and services with which there is interaction.

Planning & Organization:

• 
  Organizing and managing appointments for those who have requested them (managers / sales representatives... etc.)


• 
  Planning for the efficient running of meetings.


• 
  Being a source of suggestions to streamline workflows and facilitate the work of the sales team.


• 
  Preparing meeting minutes and following up with the concerned individuals.


• 
  Managing the archiving system. 

Training and Diplomas

• 
  BAC +2 diploma (equivalent to a 2-year post-secondary degree)

Knowledge

• 
  Minimum of 2 years of experience in a similar role


• 
  Knowledge of the automotive market is a plus


• 
  Understanding of how a car works