Job description
Job :
As a Supervisor Animator, you are responsible for the smooth commercial, operational, and administrative running of your service station. You will supervise the pump attendants and car washers/oil changers, ensure the quality of customer service, and handle daily reporting.
Your main responsibilities:
- Manage the station commercially and achieve sales targets for fuel, lubricants, and services
- Manage and supervise the field team (pump attendants, car washers/oil changers): attendance, uniforms, customer welcome, service quality
- Handle daily administrative tasks: record sales in COSMOS, manage WINXO/SNTL vouchers, deposit cash with the security transport
- Monitor lubricant stock levels and conduct bi-monthly inventory checks
- Ensure the overall condition of the station: cleanliness, lighting, equipment, safety
- Handle customer complaints promptly and professionally
- Conduct competitor analysis and commercial prospecting
Required profile :
- Proficiency in service station operations (fuels, lubricants, services)
- Experience in administrative sales management and cash register systems (COSMOS or equivalent)
- Strong skills in proximity management and team motivation
- Developed sales techniques and customer relations skills
- Rigor, organizational skills, and initiative
- Excellent communication skills and responsiveness in the field
Education & Experience:
- Associate's degree (Bac+2) or higher in commercial management, management, or a related field
- 2 to 5 years of experience in a similar role (service station, large retail, retail trade)
- Experience in the petroleum sector is a significant asset