Job description
Company culture :
AXA Assurance Maroc operates within an innovation-driven culture, where creativity, agility and adaptability support the evolution of its activities and services. This approach is balanced by a strong combination of collaboration, organization and performance, promoting teamwork, employee engagement and operational efficiency. Management encourages initiative while relying on structured processes and a results-oriented mindset, ensuring overall consistency and performance.
Job : Job Purpose & Main Responsibilities Reception and Guidance:
- Welcome clients, identify their needs, and qualify requests
- Manage visitor flow
- Ensure the control and compliance of requested documents and papers
- Ensure the confidentiality of client data
- Schedule and follow up on appointments and direct requests to the relevant contacts
- Handle phone calls and organize internal expertise assessments
Administrative File Management:
- Fill out the form manually
- Manage mail (reception, sending, and digitization)
- Assign mail to the handling agent upon opening
- Create requests on the NP system
- Ensure compliance with deadlines for client/victim reception based on the transaction type
- Monitor the file by transaction type, updating it as each step of the transaction progresses
Coordinator & Contact Person
- Direct files to the correct handlers
- Communicate clearly and precisely about offers
- Assist the transaction team in managing files efficiently
Required profile : Required Skills
Technical: Knowledge of auto and bodily injury claim processes, proficiency in management tools, understanding of medical and legal documents.
Behavioral: Organization, attention to detail, responsiveness, communication, teamwork.
Profile Sought
Associate's or Bachelor's degree in Insurance, Management, Law, or equivalent.
Previous experience in a claims department is an asset