Job description

Company culture :

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

• Symbioz Administration & Support

• Analysis of recurring incidents and proposal of solutions
• Ensure the management of resource and project repositories: creation, modification, and closure, and control their synchronization with the Orange group directory.
• Ensure the processing of requests for assignment and deletion of rights in Symbioz, assigning the correct rights groups to resources based on their roles.
• Eventually, provide reception and support for the proper use of all Symbioz applications to users.
• Contribute to the analysis of reports and the quality of responses provided
• Provide your expertise to establish an in-depth diagnosis when analyzing complex reports, and capitalize on and share encountered cases to contribute to improvement loops.

• Data Quality

• During data creation and modification, implement business guidelines to ensure their consistency and usability
• Regularly generate reports to check the input rate and completeness of project milestones, and inform departmental correspondents of any gaps or anomalies
• Propose automation paths for certain administration and reliability tasks, and ensure their implementation
• Perform control queries on Symbioz databases
• Contribute to reviews of authorizations for Symbioz applications
• Business administration testing
• Contribute to carrying out tests during evolutions and updates

• Service Support / Operations:

• Analysis and treatment of incidents/anomalies from application users or client complaints.
• Preparation, execution, and monitoring of service operations (database querying, mass updates, ...) which are recurring, such as the analysis and treatment of orders in error, and database operations.
• Collaboration with the operator (environment manager) for the treatment of production incidents.

• Maintenance:

• Maintenance management: management of correction priorities, in collaboration with Development and Operations (MOE/MOA).
• Tracking and monitoring of bugs in production and reporting them to projects for correction.
• Monitoring of production deployments.

• QS Improvement / Reporting:

• Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) - Identifying problems.
• Management of meetings & monitoring of L2 and L3 activities
• Contribution to meetings for Analysis and Improvement of the quality of applications within your scope.
• Development of improvement proposals related to data, flows, or recurring operations using complementary or integrated software.

With a Master's degree (engineering school or university equivalent), you have significant experience of 5 years in a similar position.

Skills sought:

• Good command of languages (PHP, JS)
• Proficiency in MySQL, Oracle databases (SQL, PL/SQL), etc.
• Basic knowledge of Unix or Linux operating systems
• Knowledge of MVC methodologies
• Proficiency in Excel and Visual Basic (VBA)
• Proficiency in office tools
• Good knowledge of SQL language and Scripting
• Knowledge in management control
• Good interpersonal skills, customer service orientation, and quality focus.
• Be autonomous, responsive, and open to new challenges.
• Ability to analyze and handle an incident from all angles (correction, impact study, communication, proposal for procedure improvement).
• Fluent French and good written and oral communication skills, ability to adapt to different audiences.
• Be supportive, enjoy working in a team, and sharing experiences.
• Good knowledge of technical English.
• Autonomous and rigorous, possess good writing skills, and be capable of managing an activity and prioritizing tasks.
• Be interested in the life cycle of production solutions and their optimization.