Job description

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

We are looking for a dynamic, competent, and highly professional General Services Manager (M/F) to join the Technical and General Resources Department at UIR Hospital.
Your main tasks will focus on the following areas:

Strategic management of general resources

• Define and implement the general resources policy
• Structure and organize support services
• Ensure quality of service for internal users
• Manage overall service performance
  

Management of service providers and contracts

• Manage all outsourced service contracts
• Ensure contractual monitoring (quality, commitments, penalties)
• Evaluate service provider performance using KPIs
• Participate in service provider selection
• Manage non-conformities and disputes
  

Establishment security

• General security (safety)

• Manage the overall security system of the establishment (guarding)
• Supervise access control systems (rights management, badge setup and issuance)
• Supervise the operation of the video surveillance system
• Ensure the safety of people, property, and access within the establishment
• Define and enforce security procedures and access rules

Fire safety

• Define and manage the establishment's fire safety policy
• Manage and supervise the existing fire safety system (FSS, equipment, and organization), ensuring its proper functioning, maintenance, and regulatory compliance
• Schedule and monitor regulatory controls and periodic verifications
• Ensure the qualifications and authorizations of the teams involved are compliant
• Coordinate interventions in case of incidents or emergencies
  

Registry management

• Supervise incoming and outgoing mail management
• Ensure traceability and smooth flow of documents
• Implement management and archiving procedures
  

Transport and mobility management

• Staff transport

• Organize and supervise staff transport solutions
• Optimize costs and routes
• Ensure quality of service

• Vehicle fleet

• Manage the fleet, ensuring its proper functioning, maintenance, and optimization
• Optimize operating costs
  

General services, infrastructure, and service continuity

• Manage general services (cleaning outside biomedical areas, outdoor spaces, green spaces) ensuring quality, compliance, and cost optimization
• Optimize and supervise infrastructure and spaces (roads, parking lots, buildings, landscaping) ensuring safety, accessibility, and regulatory compliance
• Ensure the continuity of support services (24/7) by managing maintenance, anticipating risks, and coordinating interventions

• Master's degree (Bac +5) in Industrial Engineering, Maintenance, Building, or equivalent
• Experience of 3 years or more in a similar role
• Proficiency in logistics systems (GMAO, ERP)
• Basic knowledge of regulations and standards applicable to safety (fire and security)
• Data analysis and performance management through indicators
• Management of service providers and contracts
• Infrastructure management
• Knowledge of the constraints of the hospital sector
• Knowledge of hygiene, safety, and quality standards
• Rigor and organizational skills
• Foresight and prioritization skills
• Responsiveness and ability to manage critical situations
• Leadership and team management skills
• Analytical and synthesis skills
• Service-oriented and results-driven attitude