Job description
Job :
- Respond to customers (phone, email, chat)
- Assist with online contract subscriptions
- Explain guarantees, necessary documents, covered destinations
- Direct claims requests to the relevant contacts
- Enrich and maintain the customer CRM
Required profile :
We appreciate recent graduates (Bachelor's to Master's degree) in insurance or management, as well as candidates with initial experience in customer service, management, or call centers.
At MondialCare, we are looking for dynamic, curious individuals who are open to international experiences.
- Customer-oriented, with a service mindset and clear, friendly communication,
- Proficient in languages (French and English are essential languages, spoken fluently, Arabic and Spanish are a plus),
- Organized and thorough, able to manage multiple requests simultaneously with efficiency,
- Proactive, able to take initiative and adapt to a constantly evolving digital environment,
- Team spirit, collaborative and motivated to grow within a fast-growing international structure.