Job description

Company culture :

IKEA Morocco operates within a culture primarily driven by collaboration, placing people, trust and teamwork at the heart of its organization. The company promotes a supportive, empowering management style that encourages responsibility, engagement and collective success. This people-focused approach is complemented by a strong performance and results-oriented dimension, emphasizing ambition, customer focus and measurable outcomes. It is supported by structured processes ensuring efficiency and reliability, while innovation remains present but plays a more secondary role.

Main Mission

Contribute to offering a positive and inspiring shopping experience to customers in the Bath Shop & Textile departments, by ensuring product availability, attractive commercial presentation, and excellent customer service in line with IKEA values and standards.

Customer Service
Welcome, assist, and advise customers in their purchases.
Identify customer needs and propose suitable solutions.
Promote complementary products and cross-selling.
Handle customer questions, complaints, and requests professionally.

Sales & Commerciality
Ensure the department is well-maintained according to IKEA standards.
Keep sales areas clean, organized, and inspiring.
Participate in the setup of new items, price changes, and commercial campaigns.
Ensure good merchandising of textile and bathroom accessory products.

Stock Management
Ensure product availability on the shelves.
Carry out daily restocking and stock organization.
Participate in inventory counts and stock accuracy checks.
Identify and report stockouts or anomalies.

Ideally, you hold a degree level Bac +3 (Bachelor's degree or equivalent), with a strong focus on sales and commerce.

Professional experience of 3 to 5 years in similar roles is sought. In-depth knowledge of the retail sector would be a significant asset.

• Excellent interpersonal and sales skills.
• Ability to persuade and close sales.
• Results-oriented and enjoys challenges.
• Autonomy, rigor, and organizational skills.
• Comfortable with computer tools and point-of-sale systems.
• Adaptability and team spirit.