Job description
Job :
Join a major player in the Insurance / Brokerage sector as a Commercial Insurance Call Center Agent in our dynamic Casablanca agency. You will embody the excellence of our customer relations and actively contribute to our commercial development.
Your main goal will be to develop and retain our client portfolio through a proactive and personalized sales approach, while ensuring impeccable service quality.
On a daily basis, your main tasks will be as follows:
- Identify and contact qualified prospects to offer them our insurance solutions adapted to their needs.
- Advise and assist clients in choosing their policies, explaining the guarantees and prices.
- Ensure the subscription of contracts and the follow-up of client files.
- Handle incoming and outgoing calls with professionalism and courtesy.
- Contribute to achieving individual and collective sales targets.
- Participate in the implementation and follow-up of marketing and commercial actions.
Required profile :
To excel in this role, a Bac +2 level (equivalent to a 2-year post-secondary degree) is required, ideally with a specialization in call center professions.
Successful experience of 5 to 10 years in similar roles, ideally in the insurance or brokerage sector, is highly valued.
Essential qualities and skills for this position include:
- An excellent sense of contact and proven interpersonal skills.
- A strong ability to listen and analyze client needs.
- A real aptitude for sales and negotiation.
- Perfect mastery of telemarketing and remote customer relations techniques.
- Excellent verbal expression and perfect diction.
- Rigor, organization, and a strong sense of responsibility.
- Ability to work in a team and adapt to a dynamic environment.
If you are driven by sales success and the desire to offer exceptional service, this position is for you! Apply now by clicking the button "Send my resume to the recruiter".