Job description
Company culture :
Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative.
Job :
Position: Turkish-speaking Technical Service Desk
Your main tasks as a Service Desk Technician:
- Resolve the client's technical incidents.
- Handle user requests (Calls + Emails).
- Maintain communication between different support levels.
- Contribute to the continuous improvement of the service and comply with contractual commitments and the group's security rules.
Required profile :
Profile sought:
- Education level: Bac+2/3 in IT / Networks.
- Professional experience level: Experience in a similar role is highly desirable.
- You are also bilingual (Turkish/English or Turkish/French).
Behavioral Skills:
- Customer and Service Orientation, Autonomy & ability to manage stress.
Technical Skills:
- General skills in customer relationship management.
- Ability to detect, handle, and resolve Level 1 technical incidents.
- Windows 8 & 10.
- MS Office Suite,
- Perspectives
Location: Technopolis (Sala Al Jadida)