Job description

Job :

Main Mission:

The Cashier Supervisor manages the strategy, performance, and organization of cashier activities at the national level to ensure a smooth customer experience, optimal productivity, and rigorous control of financial flows. They support the formats in quickly resolving operational issues related to customer and money flow while ensuring operational excellence of cashier systems.

Main Responsibilities:

Strategic Management & Operational Excellence

• Provide quick operational solutions to the management of formats on issues related to customer and money flow.
• Define and propose the National Cashier Roadmap in line with the country's strategy.
• Ensure continuous improvement of format productivity through simple and efficient processes without degrading the customer experience at the checkout.
• Maintain technological and competitive watch on cashier solutions, ergonomics, new technologies, and customer service techniques.
• Reduce cashier malfunctions through appropriate corrective actions to ensure optimal working conditions.
• Strengthen the application of cashier procedures and processes through regular business audits.
• Lead the cashier functions of the different formats with the operational teams and contribute to the dissemination of Carrefour LBV know-how within the Group.

Financial Performance

• Develop and propose annual budgets in terms of hours worked per format to simultaneously improve service quality and productivity.
• Participate in annual asset reviews to identify necessary investments in cashier equipment and solutions.
• Ensure the economic balance of cashier payrolls while maintaining an optimal level of customer service.
• Manage and monitor action plans resulting from monthly cashier performance reviews.
• Optimize money flows to reduce cash stocks and checkout discrepancies at the Group level.

Team Development & Change Management

• Simplify and enhance the understanding of cashier roles to mobilize all key stakeholders of the company.
• Structure training programs to professionalize operational and managerial teams.
• Organize the selection and sharing of best practices from stores.
• Define the role, size, and training needs of the National Cashier Department teams.
• Contribute to projects aimed at managing cashier team turnover while maintaining a sustainable social balance.

Profile Sought

• Higher education in management, business, management, or equivalent.
• Confirmed experience in retail operations management, ideally in cashier or customer flow roles.
• Strong analytical skills, performance management, and change management capabilities.
• Excellent skills in transversal management and multi-site team leadership.
• Keen sense of customer service, organization, and continuous improvement.
• Proficiency in financial and operational indicators related to cashier activities.

Required Qualities

• Leadership and decision-making ability
• Results and performance orientation
• Analytical and synthesis skills
• Sense of innovation and continuous improvement
• Excellent communication and influence skills
• Responsiveness and priority management

Objective of the Position
Ensure a smooth and high-quality customer experience at checkout while ensuring economic performance, control of financial flows, and sustainable development of the Carrefour Market LBV Group's cashier teams.