Job description
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job : Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims) Analyze the customer's request and offer an appropriate solution; Take charge of the customer's requests and maintain a follow-up, if necessary; Target business opportunities in order to promote the products and services offered; Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.
Required profile :
Excellent English oral and written communication skills;
Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests;
Ability to multi-task and meet pre-established objectives;
Excellent organizational skills and sense of priorities;
Availability to work full time according to the following schedule: