Job description

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Reporting to the Operational Director, you will manage a management unit comprising 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main tasks will be to:

• Organize, lead, plan, and control the operational activity of your unit,
• Support your managers and ensure the achievement of the technical, productivity, and quality of service objectives defined for your unit,
• Promote initiative, innovation, and continuous progress within the teams,
• Lead projects and be a proactive proposer.

With higher education (Bac + 4/5) specializing in Management, you have 4 years of experience in a similar position (team leader, activity manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project Manager, Operational Activity Manager, Team Leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all departmental challenges and get your teams on board,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Be autonomous and pragmatic,
• Have an eye for detail, analysis, synthesis, and anticipation,
• Have a strong sense of responsibility and team spirit,
• Have excellent listening and communication skills,
• Have a perfect command of the French language.

 We would like to thank all applicants, but we will only contact those selected for the pre-selection process.