Job Description

Roles & Responsibilities

Later

The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:

• Receive incoming calls from customers
• Actively listen to the speakers
• Identify their needs, analyze their requests and guide them
• Maintaining the highest quality of customer service
• To ensure the achievement of the project's quantitative and qualitative objectives.

Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.

Desired profile

• Perfect command of the French language, with good fluency in both spoken and written French.
• Excellent argumentative skills.
• Business logic.
• A genuine sense of listening.
• Unwavering empathy.

Experience required

Experience in telemarketing is desirable (Inbound calls)

Desired Candidate Profile

Desired profile

• Perfect command of the French language, with good fluency in both spoken and written French.
• Excellent argumentative skills.
• Business logic.
• A genuine sense of listening.
• Unwavering empathy.