Job description

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

You will lead and manage a team dedicated to selling Health Insurance. Your main mission will be to help manage the activity, support the development of advisors' skills, and ensure sales and quality targets for the project are met.

Your main responsibilities include:
Manage, lead, and support a team of sales advisors.
Monitor individual and team performance (sales, quality, productivity).
Implement action plans to meet and exceed goals.
Provide regular coaching, call reviews, and team skill development.
Track performance indicators and produce activity reports.
Ensure compliance with project procedures, scripts, and quality standards.
Participate in the recruitment and onboarding of new employees.
Maintain a positive, results-oriented team dynamic.

Profile sought:

Excellent French speaking and writing skills.
Proven experience in team management in a customer relations center.
Spécial Experience in insurance (ideally borrower insurance) is highly desired.
Leadership, organizational skills, and a results-driven mindset.
Ability to analyze performance and implement corrective actions.
Very good interpersonal skills and ability to motivate teams.
Qualities expected:

Clear & reassuring communication: adapt your message to the general public's expectations.
Organization & responsiveness: effectively manage calls and customer files.
Customer focus: identify needs and offer the best solutions.
Enjoy challenges: motivated to meet and exceed set goals.
Social benefits and others
Social benefits and others

By joining our team, you will benefit from a stable, motivating, and enriching work environment, with many concrete advantages:
Permanent contract (CDI) from hiring.
Training on our tools and processes.

Attractive salary package: fixed salary + performance bonus.
Full social coverage: CNSS + AMO.
Access to many partnerships (food, leisure, shopping, wellness...) with exclusive discounts for our employees.
Dynamic environment promoting internal growth.

Working hours
44 hours per week.
Salary
Attractive salary package.