Job description

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

• Reporting and monitoring of indicators:

- Participates, depending on the scope, in updating activity dashboards and analyzes discrepancies
- Alerts management or operational staff in case of anomalies or incidents
- Manages and monitors, depending on the scope, elements related to employee presence (punctuality, leave, break overruns
... ... ...)
- Designs, updates and analyzes the history of key activity indicators
- Checks the reports produced
- Supports the analysis of production indicators and monitors performance
- Produces a daily, weekly, and monthly activity report.

•Performance bonus & Challenge:
- Manages the process of calculating performance bonuses according to predefined variable systems
- Manages the process of calculating Challenges according to predefined calculation rules
- Performs periodic analyses of variable pay (Performance, evolution, impacts, distribution rate....)

•Management of cross-functional projects:
- Participates in internal cross-functional projects (continuous improvement projects, process changes, proposed
solutions) 

 Experience in customer relationship management (production, activity monitoring...) and in cross-functional/matrix work