Job description
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Job Description
Foundever is hiring customer advisors for its site in Yaacoub El Mansour to handle incoming calls:
Join a new, fast-growing business for a new professional opportunity.
Are you interested? Apply now!
Your main tasks will be:
• Listen to and diagnose customer needs to provide them with a suitable solution.
• Apply defined processes and master the use of tools.
• Report any information that helps identify a malfunction or improve a procedure.
• Contribute to the smooth running of the service.
Required profile :
Profile Sought
• Educated to Baccalaureate level or higher.
• You have an excellent level of French (both spoken and written).
• Good listening and service skills.
• You have good argumentation skills.
• Your temperament and interpersonal skills make it easy for you to connect with others.
• Commercial and interpersonal skills in customer management.
• Desirable knowledge of the Banking sector.
• Ability to manage difficult situations and clients.
Social Benefits and Others
• Attractive remuneration (fixed salary + uncapped bonuses).
• CDI contract from the first day of training.
• 100% paid training.
• Confirmed salary upon hiring.
• Senior salary (+ 5 years of experience).
• Welcome bonus subject to conditions (Attendance and Performance).
• IOBSP certification.
• Attractive social benefits (Health Insurance, Social Club, etc.).