Job description
Job :
- Respond to customers (phone, email, chat)
- Assist with online contract subscriptions
- Explain coverage, necessary documents, and covered destinations
- Direct claims inquiries to the right contacts
- Enrich and maintain the customer CRM
Required profile :
We welcome recent graduates (Bachelor's to Master's degree) in insurance or management, as well as candidates with initial experience in customer service, management, or call centers.
At MondialCare, we are looking for dynamic, curious individuals who are open to international work.
- Customer-focused, with a service-oriented mindset and clear, kind communication,
- Proficient in languages (French and English are essential languages, spoken fluently, Arabic and Spanish are a plus),
- Organized and detail-oriented, able to manage multiple requests efficiently at once,
- Proactive, able to take initiative and adapt to a constantly evolving digital environment,
- Team player, collaborative and motivated to grow in a fast-growing international structure.