Job description

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Join a customer relations center specialized in the insurance sector as a French-speaking Roadside Assistance Officer in Casablanca.

In this role, you will assist French-speaking customers by providing them with quality assistance and solutions tailored to their needs. You will be a key player in customer relations, ensuring efficient, professional, and caring handling of each request.

Your mission will be to offer an optimal customer experience, represent the company's image professionally, and actively contribute to customer satisfaction and service performance.

• Training level of Bac+2 or higher, ideally in a field related to customer relations or call center jobs.
• A first successful experience of 1 to 5 years in a similar position is desired.
• Excellent command of French, both spoken and written.
• Very good listening, communication, and customer relations skills.
• Sense of organization, rigor, and ability to manage priorities.
• Responsiveness, adaptability, and ability to handle various situations.
• Proficiency in computer tools and applications commonly used in customer relations centers.

Previous experience in a call center is a real asset.