Job description

Job :

Join our dynamic company in the distribution sector as a Customer Service Representative, based in Agadir. Your role will be central to our customers' satisfaction, actively contributing to our brand's image and success.

Your main goal will be to ensure an exceptional customer experience by developing and maintaining strong, long-lasting relationships. You will be an ambassador for our brand, providing personalized follow-up and professionally meeting each customer's expectations.

Your main tasks will include:

• Welcoming and advising customers with courtesy and professionalism.
• Managing customer requests, whether commercial, technical, or administrative.
• Processing orders, returns, and complaints as quickly as possible.
• Contributing to customer loyalty through regular follow-up and attentive listening.
• Helping to achieve sales and customer satisfaction goals.
• Collaborating with internal teams to ensure smooth operations.

A money transfer company is looking for customer service representatives in Agadir.

Tasks:

-Welcome, listen to, and advise customers in the branch.
-Identify needs and propose personalized solutions.
-Maintain a trusting relationship and ensure customer portfolio loyalty.
-Prospect for new customers.
-Contribute to customer satisfaction through the quality of service provided.

Required skills:

-Knowledge of sales and negotiation techniques.
-Good oral and written communication skills.
-Listening and communication skills.
-Customer focus and service orientation.
-Team spirit and thoroughness.
-Ability to manage priorities and stress.

Training and experience:

-Bac+2 / Bac+3 in Commerce, Management, Marketing, or equivalent.
-1 to 2 years in a similar role (customer relations, sales, commercial service).