Key responsibilities

• Ensure the follow-up and recovery of B2B customer debts through collections.
• Analyze the financial situation of debtors and assess non-payment risks.
• Negotiate and formalize payment plans, then monitor compliance with customer commitments.
• Manage unpaid invoices, administrative requests, and send duplicates and supporting documents.
• Utilize SAP for customer account monitoring, outstanding analysis, and payment reconciliation.
• Process compensation files and ensure follow-up of doubtful debts in accordance with internal procedures.
• Prepare and follow up on files transmitted to litigation in collaboration with legal teams.
• Produce activity reports, portfolio analyses, and performance indicators to contribute to the continuous improvement of collection processes.

Desired Candidate Profile

Qualifications

• Bachelor's degree in Finance, Accounting, Management, Economics, or equivalent field.
• Knowledge of debt collection and customer credit management.
• Proficiency in SAP and Excel.
• Financial analysis and customer risk management skills.
• Excellent communication and negotiation skills.
• Rigor, organization, and prioritization skills.
• Results and customer service orientation.
• Good level of French.