Job description

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

On behalf of a renowned company specializing in the manufacture of metal packaging, we are recruiting a Customer Service Officer based in Agadir.

Main responsibilities:

• Manage customer orders, quotes, and the creation of purchase orders in the ERP system.
• Track orders, production plans, and delivery schedules to ensure deadlines are met.
• Ensure daily communication with customers and disseminate company communications.
• Handle customer complaints, service incidents, and sample requests.
• Coordinate with the Production, Planning, and Logistics departments, particularly regarding shipping schedules, loading orders, returns, and reusable packaging.
• Negotiate sea freight rates if applicable.
• Participate in new product launches, commercial activities, as well as occasional customer visits, meetings, and trade shows.
• Prepare requests for credit/debit notes and pro-forma invoices, and follow up on billing-related disputes.
• Manage customer master data, financial data, item data, and graphic specifications.
• Update sales forecasts (if applicable), monitor stock performance, and contribute to the reduction of obsolete stock.
• Develop key performance indicators (KPIs), operational reports, and commercial analyses.
• Manage technical, commercial, and export documentation, including export controls.

• Associate's or Bachelor's degree (2/3 years) in business management, supply chain, logistics, or equivalent.
• At least 3 years of experience in a similar role in customer service, order processing (ADV), or an industrial environment.
• Proficiency in Enterprise Resource Planning (ERP) software (SAP/Oracle preferred) and advanced Excel skills.
• Excellent command of French and good level of English.
• Organizational skills, attention to detail, autonomy, and excellent interpersonal skills.