Job description
Scope
The Air Freight Product Manager is responsible of leading the product operationally and commercially across the country. The role ensures efficient planning, direction and coordination of the activities. He ensures continuous improvement in customer service through clearly communicating customer expectations and managing the implementation of necessary operational and customer service practices. He encourage open dialogue with all operational employees, sales force and management to achieve best practice performance and ensure alignment of objectives, strategies and tactics to meet those objectives He motivates through clear leadership and guidance as well as honest dialogue and pro active personnel management and team building, He drives and supports continuous profitability optimization through processes improvement and re engineering . He monitors exceptional incidents and conducts investigation on incident with the recommended corrective action
Responsibilities
Strategic:
•Development and implementation of the commercial strategy for the air freight product in Morocco .
•Service provider management and development to support the best-in-class service procurement
•Best in class response to RFQs and RFIs.
•Fully complaint operation.
•Achieve air freight financial target
Tactical:
Operations
•Develop and execute operational plan to achieve business objectives on Morocco.
•Drive operational efficiency to ensure business performance improvement .
•Support & guide sale operation team at Morocco
•Prepare , execute , monitor and update on regular basis the business plan for Morocco
•skill and knowledge to obtain co-operation and support from major origin and gateways is the focal point .
•Develop excellent relation with carrier , vendor , local authorities .
•Monitor and improve departmental productivity indicators
•Instill and foster climate of consistent and complete compliance
•Focus on digitalization and other creative solution for improved efficiency and accuracy
•regularly read and review business and trade journals and attend industry events to further market and industry knowledge .
•Adherence to Data integrity KPIs.
Customers:
•actively support sales and customer retention , regularly meet customers to understand their expectations and aligning solutions to cater their needs .
•complete 8-10 sales and/or retention calls per month .
•act as they key sponsor for at least 2 customers to grow business with them for all products and services .
•pro-actively provide pricing alternatives , routing solutions and technical assistance to customers.
•work with Operation and Sales team & guide them for timely response on proposal , quotation or information and with market competitive pricing .
•Growing export business in Morocco
Finance
•monthly review Morocco P&L , productivity results and goals .
•review and achieve the planned product net revenue and yield .
support airfreight team in development of their tactical business plan
People:
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