Job description

Job :

Join a dynamic company in the Distribution sector! We are looking for a Customer Service Representative for our Bouskoura site. Your role will be central to our customers' satisfaction, ensuring excellent service and building lasting relationships of trust.

The main goal of this position is to guarantee an exceptional customer experience, build customer loyalty, and actively contribute to achieving commercial objectives through proactive management of requests and expectations.

Your main tasks will include:

• Welcoming and advising customers with professionalism and kindness.
• Handling customer requests (information, orders, complaints) efficiently and personally.
• Managing and tracking customer files, ensuring smooth communication.
• Participating in customer loyalty through regular and quality follow-up.
• Collaborating with internal teams to ensure the best response to customer needs.
• Contributing to the continuous improvement of customer service processes.

Money transfer company seeks customer service representatives in Bouskoura.

Missions:

-Welcome, listen to, and advise customers in the branch.
-Identify needs and offer personalized solutions.
-Maintain a relationship of trust and ensure customer portfolio loyalty.
-Prospect for new clients.
-Contribute to customer satisfaction through quality service delivery.

Required skills:

-Knowledge of sales and negotiation techniques.
-Good oral and written communication skills.
-Listening and communication skills.
-Customer focus and service orientation.
-Team spirit and rigor.
-Ability to manage priorities and stress.

Training and experience:

-Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.
-1 to 2 years in a similar role (customer relations, sales, commercial service).