Job Description Reporting to the Food and Beverage Director, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service Ensuring the coordination of all logistical details of events, including table layout, decoration, audiovisual equipment, etc. Lead the banquet team in all areas and ensure that service standards are met. Manage customer issues and requests and react quickly and professionally. Participate in departmental meetings at regular intervals. Have a thorough understanding of all job descriptions. Manage the banquet budget by controlling food, beverage and staff costs. Ensure profitability by maximizing beverage and accessory sales. Adhere to catering policies, procedures and standards. Work closely with the Kitchen and Purchasing teams to ensure that all banquet/meeting requirements are met. Respect all hygiene and safety policies when handling food and beverages. Be prepared to handle unforeseen situations, such as last-minute changes in customer requests or operational problems. Other tasks, such as those assigned. 

Desired Candidate Profile

Prior experience using a point-of-sale (POS) system

Ability to use Microsoft Windows applications

A university degree in a related discipline is preferred.

Excellent communication and organizational skills

Excellent interpersonal and problem-solving skills

Particularly responsible and reliable

Ability to work effectively under pressure in a fast-paced environment

Ability to work in a team

Ability to focus attention on customer needs, remaining calm and courteous at all times