Main tasks: Correctly use telephone etiquette according to Sofitel standards. Assist all guests arriving at the reception with check-in/check-out procedures, inquiries, key handling, and all related questions, adhering to hotel standards and procedures. Offer a warm welcome to all guests and ensure they enjoy their stay by being offered the best personalized service. Personally welcome and escort guests rather than just pointing directions. Respect guests' privacy and confidentiality of information. Handle any guest complaint professionally, resolving it and ensuring the guest is satisfied, and recording it. Call the supervisor or manager for advice in serious cases or if approval is required. Share highlights of daily activities with the supervisor and manager, including opportunities for internal and external guest recognition. Be aware of and report all guest feedback or complaints. Be aware of all VIPs visiting or staying at the hotel. Be a good cashier and ensure a complete transfer between shifts. Be aware of counterfeit bank notes and traveler’s cheques and follow all financial and audit procedures. Check departure lists and ensure departure times are adhered to. Strictly follow room and section key-handing procedures. Follow daily check-lists. Read the logbook daily, update it and sign it. Know the opening hours of all hotel facilities and promote internal activities and events. Market rooms, F&B outlets, and other facilities whenever the opportunity arises. Be updated with the latest administrative, organizational, operational, or other changes and news. Attend a daily briefing with the Front Office team to recap tasks and activity. Promote Accor loyalty programs. Maintain a high morale atmosphere and a happy working relationship within the team. Be totally flexible and adapt to rotation within the different sub-sections of the Front Office department. Perform any other reasonable task that may be assigned by the Reception Supervisor and the Assistant Reception Manager. Other tasks: Report to work on time in the appropriate uniform and name tag. Maintain a high level of personal appearance and hygiene and adhere to hotel and department appearance standards. Provide friendly, courteous, and professional service at all times. Maintain good working relations with colleagues and all other departments. Respond to any changes in the department as dictated by the needs of the hotel. Be flexible and extend the duties of the role to carry out all other reasonable duties and responsibilities within the capabilities of the role, as assigned, including redeployment in other departments/sectors as necessary, in order to meet company demands and guest service needs. Attend training and meetings as required.

Desired Candidate Profile

The following knowledge, skills and abilities are required:

• Attention to detail, hotel style and aesthetics is essential.
• Good oral and written communication skills.
• Training in hotel or a similar field.
• 2 years of experience in a similar role.
• Average command of English, Arabic and French.