Job description
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
- Design and deliver initial and ongoing training on project products, procedures, and tools
- Share best practices related to customer relations, loyalty, and upselling
- Train employees on insurance products and guarantees, contract management processes, and different customer journeys
- Assess employee learning through role-playing, tests, and evaluations
- Identify areas for individual and team improvement and implement suitable educational actions
- Support advisors in developing their skills and provide close coaching
- Collaborate with managers and operational teams to identify needs and adapt training content
- Track the results of trained employees and propose concrete improvement actions
- Design and update training materials: presentations, exercises, guides, evaluations, and role-playing scenarios
- Participate in the continuous improvement of the training program to directly contribute to performance and customer satisfaction
Required profile :
- Excellent command of French, both spoken and written
- Experience as a Trainer, Coach, or Business Referent in a contact center
- Experience in the insurance sector is highly valued
- Good knowledge of customer relations, loyalty, and cross-selling is a significant asset
- Excellent facilitation, communication, and teaching skills
- Ability to analyze results and identify skill development needs
- Proficiency in computer tools and presentation software
- Pedagogical approach, listening skills, dynamism, and leadership
- Organization, autonomy, and ability to work collaboratively with operational teams