Reporting to the Store Manager, you will be responsible for ensuring optimal customer satisfaction across the various points of sale by coordinating the following tasks: Guarantees customer satisfaction within your assigned section; Provides a warm and personalized welcome to customers; Offers attentive service adapted to customer needs; Is attentive to customer feedback and ensures follow-up; Establishes good relationships with customers, advises them, and fosters loyalty; Promotes the restaurant offerings; Participates in and coordinates service; Organizes and supervises the work of your waiters, apprentices, and trainees; Performs and oversees: Setting up the point of sale and back areas; Cleaning and tidying the dining area and back areas after service; Checks the menu and any potential stock shortages before each service begins; Adapts your organization, work pace, and interpersonal skills according to customer volume and type; Ensures the proper maintenance of equipment; Works closely with other departments The hotel employee is proactive and advises clients on the various services. They are attentive and respectful of client requests. They develop the sales revenue of their point of sale through upselling techniques. They contribute to customer loyalty through quality of service. They are familiar with the services offered by the hotel, inform clients about their requests, and encourage them to use them. They are involved in achieving the objectives of their department: by respecting the procedures and internal controls applied in the hotel, by developing sales, by respecting billing and payment procedures, by contributing to the proper management of dishes and small equipment by preventing breakage, by potentially participating in inventories, by ensuring the cleanliness of their workspace and food safety by respecting HACCP hygiene rules on a daily basis, and by respecting the instructions for use and safety of the equipment made available to them.

Desired Candidate Profile

Prior experience in a hotel/restaurant position; Associate's degree (or equivalent) in hospitality; Fluent English to serve an international clientele; Excellent customer service and quality skills; Sales-oriented; Ability to work effectively in a team and proactive; Team leader; Dynamic; Well-presented; Rigorous and organized