Job description

Company culture :

AXA GBS Morocco operates within a predominantly collaborative culture, where people, trust, and strong professional relationships are key priorities. The company promotes close and supportive management, encouraging accountability, development, and team cohesion. This human-centered approach is reinforced by a strong organizational framework, ensuring reliability, structure, and operational efficiency. It is complemented by a moderate focus on innovation and performance, supporting continuous improvement within a well-defined environment.

Operating and supporting the pre-production and production applications developed by AXA France. These activities are carried out within an international environment, serving clients based in France.

Managing a portfolio of applications, several of which are business-critical and highly sensitive, including 24/7 systems that support key operations and represent significant strategic and operational stakes for the AXA Group.

• Analyze and resolve Level 2 and Level 3 technical and functional incidents.
• Provide regular communication to clients regarding application status, including performance and response-time indicators.
• Ensure the availability and performance of business applications across pre-production and production environments.
• Identify and implement improvement initiatives to prevent recurring incidents.
• Monitor production and pre-production applications.
• Lead and facilitate meetings with clients and stakeholders.
• Act as a proactive contributor by proposing solutions to improve operational reliability and implementing corrective actions.
• Ensure the creation, maintenance, and continuous update of technical and functional documentation.
• Prepare application health and operational performance reports.
• Manage capacity planning for business applications.
• Maintain a solid understanding of production environments and infrastructure components, including monitoring, job scheduling, and backup solutions.
• Provide both technical and functional support for business applications.
• Install and configure monitoring tools.
• Perform after-hours (out-of-business-hours) interventions when required.
• Participate in opening and closing shifts, covering operational support between 7:00 AM and 7:00 PM (Paris Time).
• Be available to work on Saturdays when necessary.

Deliverables:

• Maintain up-to-date technical documentation to ensure knowledge accuracy and operational continuity.
• Share and document new operational procedures and best practices.
• Contribute to and maintain Confluence knowledge bases and documentation repositories.
• Update and maintain control and monitoring procedures/checklists to ensure compliance with operational standards and service quality requirements.

To succeed in this position, you should demonstrate:

• The ability to learn quickly, strong analytical skills, and intellectual curiosity.
• A high level of autonomy, responsiveness, flexibility, energy, and attention to detail.
• Strong interpersonal skills, a team-oriented mindset, and a customer-service focus, with a collaborative approach to working with others.
• Excellent written and verbal communication skills, coupled with active listening abilities.
• Strong decision-making capabilities and the ability to execute efficiently in a fast-paced environment.
• An innovative mindset, with a willingness to explore new ideas and approaches.
• A proactive attitude, with the ability to put forward recommendations and drive continuous improvement initiatives.

Required Skills

• Solid knowledge of distributed system environments, primarily Linux, Oracle, SQL Server, and Windows.
• Good understanding of web servers such as Tomcat, Apache, and IIS.
• Experience with cloud platforms, including Microsoft Azure and AWS.
• Knowledge of Kibana and Elasticsearch.
• Experience with workload scheduling tools, particularly TWS (Tivoli Workload Scheduler).
• Familiarity with Dynatrace for application performance monitoring.
• Experience with monitoring and backup tools.
• Good command of English, required in an international working environment.
• ITIL v3 Certification would be a significant advantage.

Qualifications

• Master's degree (Bac+5) in Computer Science, Information Technology, or a related field.
• Initial professional experience in a similar role, ideally within IT production support, application support, or operations management environments.