Pharmacist Assistant Jobs in Morocco
679 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You want to join a dynamic team and actively contribute to the administrative management of Human Resources? This position is for you!</p><p>Your main missions:</p><ul><li>Ensure the digitization and filing of HR administrative documents.</li><li>Update and control employee administrative files.</li><li>Perform regular audits of personnel files to ensure their compliance and completeness.</li><li>Manage the follow-up of employee medical files while respecting confidentiality.</li><li>Coordinate and follow up on visits to occupational health.</li><li>Complete declarations for new hires with insurance and retirement partners.</li><li>Update and monitor HR indicators and dashboards.</li><li>Ensure the reliability of HR data and compliance with internal procedures.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Rigorous, organized, discreet, with a good command of IT tools and document management.</p><p>Bac +3 training in economics, social law, management, or equivalent.</p><p>Sense of responsibility and attention to detail.</p><p></p></section>
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Job : <p>To ensure the daily administrative, financial, and accounting management of the company, support management in monitoring construction sites (quotes, invoicing, debt collection) and in preparing tender documents, in order to guarantee the smooth daily operation of KOA and the reliability of its management information.</p><br><br><p><u><strong>Administrative Management</strong></u></p><br><br><ul><li>Answering phone calls and managing mail, emails, and filing (paper and digital)</li><li>Writing and formatting letters, reports, and commercial documents</li><li>Monitoring contracts (decennial and professional liability insurance, vehicles, premises) and renewal deadlines</li><li>Personnel administration: employee files, CNSS declarations, tracking of leave and absences, preparation of variable payroll elements for the accountant</li><li>Monitoring medical visits and PPE distribution in coordination with the site teams</li></ul><p><u><strong>Financial and Accounting Management</strong></u></p><br><br><ul><li>Issuing and sending customer invoices; monitoring work progress reports and retention guarantees</li><li>Monitoring payments and customer reminders (debt collection); maintaining a receivables spreadsheet</li><li>Checking and paying supplier invoices in coordination with the purchasing manager</li><li>Cash flow monitoring: bank reconciliations, monthly cash flow forecasts</li><li>Preparing and sending accounting documents to the accountant; monitoring tax declarations (VAT, corporate tax, income tax) within deadlines</li><li>Monitoring expense reports and petty cash</li></ul><p><u><strong>Commercial and Site Support</strong></u></p><br><br><ul><li>Formatting quotes based on technical information provided by management or the team leader</li><li>Preparing and monitoring administrative tender files (tax and social certificates, references, guarantees)</li><li>Opening and maintaining construction site files: customer orders, acceptance certificates, as-built files if applicable</li><li>Updating the construction site monitoring spreadsheet (schedule, invoicing, profit margin) for management</li></ul> <br> <br> Required profile : <p>Master's degree (Bac+5) in management, accounting, or executive assistance </p><br><br><p>Minimum of 3 years of experience in a similar role, ideally in an SME in the construction, industrial, or technical services sector</p><br><br>Skills<ul><li>Proficiency in office software (advanced Excel essential, Word, email)</li><li>Solid understanding of general accounting and cash flow management</li><li>Knowledge of Moroccan social and tax obligations (CNSS, VAT, income tax)</li><li>Professional writing skills in French; oral and written Arabic is necessary for administrative exchanges</li><li>Knowledge of the construction sector (work progress reports, retention guarantees, public contracts) is a strong asset</li></ul>Personal Qualities<ul><li>Rigor and organizational skills; strict adherence to deadlines</li><li>Discretion and confidentiality (financial and social data)</li><li>Versatility and autonomy in a small, growing structure</li><li>Good interpersonal skills with various stakeholders (clients, suppliers, administrations)</li></ul> <br><br> </div>
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<p><span><span><b>Use Your Power for Purpose</b></span></span></p><br><br><p><span><span>Our manufacturing, logistics and supply team ensures that customers and patients receive the medicines they need precisely when they need them. By embracing challenges, imagining new possibilities and taking decisive action, you will help accelerate the delivery of medicines to the world. In this role, you will secure the continuous availability of materials for local and export production at our El Jadida site – overcoming obstacles, ensuring compliance and continuously improving how our supply chain operates. Join us in our mission to bring essential medicines to those who need them most, faster and more efficiently than ever before.</span></span></p><br><br><br><p><span><b>What You Will Achieve</b></span></p><br><br><br><p><span>In this role, you will:</span></p><br><br><ul><li><span>Run and analyse the MRP, coordinate the flow of raw materials, packaging components to meet production and export requirements, emphasizing continuity of supply, and minimizing obsolete inventory.</span></li></ul><ul><li><span>Place and follow up purchase orders and coordinate day-to-day communication with suppliers and freight forwarders (transitaires) to secure on-time deliveries and resolve issues.</span></li></ul><ul><li><span>Manage material import and export operations, ensuring customs and regulatory compliance and liaising with the national health authority (AMMPS) on material classification and documentation.</span></li></ul><ul><li><span>Lead and support supply and warehouse-related quality investigations in the eQMS, performing root cause analysis and defining improvement plans.</span></li></ul><ul><li><span>Manage CAPAs, and Change Control Records (CCRs), coordinating impact assessment across Quality, Regulatory, Supply Chain and Manufacturing.</span></li></ul><ul><li><span>Prepare and report the monthly SLOBS (slow-moving and obsolete stock), analyse root causes and manage inventory shelf-life, expiry dates and disposition actions.</span></li></ul><ul><li><span>Organise and coordinate pharmaceutical destruction campaigns in line with the site Waste Management SOP, including list preparation, approvals and coordination with external partners (COPFR, Geocycle).</span></li></ul><ul><li><span>Initiate purchase orders and E-pay payment requests in Ariba, and process and reconcile supplier invoices through KOFAX in collaboration with Finance.</span></li></ul><ul><li><span>Participate in the implementation of new PARs (Packaging Artwork Requests), including codes creation.</span></li></ul><ul><li><span>Participate in the Supplier Corrective Action Request (SCAR) process, raising and following up SCARs and supporting supplier quality monitoring.</span></li></ul><ul><li><span>Support inspection readiness (AMMPS, RQA, Internal and Client audits) and use Enterprise Resource Planning (SAP) systems and reporting tools within a complex, multicultural matrix organization.</span></li></ul><ul><li><span>Prepare the periodic controlled-substance AMMPs reports based on accurate SAP data extraction and reconciliation.</span></li></ul><ul><li><span>Manage AMMPS import/export permits for materials and finished goods, including controlled substances.</span></li></ul><br><p><span><b>Here Is What You Need (Minimum Requirements)</b></span></p><br><br><br><ul><li><span>Bachelor's or master's degree in supply chain, Logistics Management or Business.</span></li></ul><ul><li><span>Demonstrated experience in supply chain, planning, procurement or logistics, ideally in the pharmaceutical or healthcare industry.</span></li></ul><ul><li><span>Working knowledge of MRP and ERP systems (SAP) and strong MS Office skills (Excel, PowerPoint, Word).</span></li></ul><ul><li><span>Understanding of GMP, GDP, Incoterms and import/export processes, and awareness of local pharmaceutical regulations (Loi n° 17-04, AMMPS).</span></li></ul><ul><li><span>Excellent oral and written communication skills, able to present complex issues clearly at all organizational levels.</span></li></ul><ul><li><span>Fluent in French and English, both written and spoken.</span></li></ul><ul><li><span>Ability to work effectively in a team and collaborate with cross-functional teams.</span></li></ul><br><p><span><b>Bonus Points If You Have (Preferred Requirements)</b></span></p><br><br><br><ul><li><span>Experience with quality systems (eQMS): deviations, investigations, CAPA, Change Control (CCR) and SCAR processes.</span></li></ul><ul><li><span>Experience with Ariba, KOFAX, SLOBS reporting, pharmaceutical destruction and PAR implementation.</span></li></ul><ul><li><span>Knowledge of lean manufacturing principles and continuous improvement (IMEx / Six Sigma).</span></li></ul><ul><li><span>Strong problem-solving and decision-making skills in a fast-paced environment, with the ability to manage multiple tasks and projects simultaneously.</span></li></ul><ul><li><span>Strong analytical skills, attention to detail and the ability to build relationships with stakeholders at all levels (Arabic is a plus).</span></li></ul><ul><li><span>Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity, with an understanding of responsible AI practices, including risk management and ethical use.</span></li></ul><p><br> <br>Work Location Assignment: On Premise</p><br><br><p>Position based in El Jadida</p><br><br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on <span><u>Pfizer Careers</u></span>.</p><br><br>&#xa;Logistics & Supply Chain Mgmt<br><br><br> </div>
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Job : <p>Assurer un appui stratégique, organisationnel et administratif auprès du Directeur Général afin de garantir l'efficacité de la gouvernance, la fluidité des interactions internes et externes, ainsi que la gestion confidentielle des dossiers sensibles et stratégiques.</p><br><br><ul><li>Gérer de manière proactive l'agenda stratégique du Directeur Général (priorisation, arbitrage, anticipation).</li><li>Organiser et coordonner les réunions du Comité de Direction, du Conseil d'Administration et des instances internes.</li><li>Préparer les dossiers stratégiques, supports de présentation et notes de synthèse.</li><li>Assurer le suivi des décisions prises en instances et veiller à leur mise en œuvre.</li><li>Gérer les correspondances institutionnelles et les relations avec les partenaires externes.</li><li>Organiser les déplacements, événements institutionnels et rencontres officielles.</li><li>Assurer la gestion sécurisée des informations confidentielles.</li></ul><p>Filtrer et hiérarchiser les sollicitations internes et externes adressées au Directeur Général.</p><br><br><p>Rédiger les communications officielles, notes stratégiques et comptes rendus.</p><br><br><p>Assurer le suivi des projets transverses pilotés par la Direction Générale.</p><br><br><p>Préparer les éléments nécessaires aux échanges avec les autorités de régulation, partenaires et actionnaires.</p><br><br><p>Contribuer à l'amélioration continue des processus de gouvernance et de coordination interne.</p><br><br><p>Assurer un reporting régulier au Directeur Général sur l'état d'avancement des dossiers clés.</p><br><br> <br> <br> Required profile : <p>Formation : Bac+4 / Bac+5 en gestion, administration, management ou équivalent.</p><br><br><p>Expériences : Expérience confirmée (5 ans minimum) dans un poste similaire auprès d'une Direction Générale ou d'un top management, idéalement dans le secteur financier ou assurantiel.</p><br><br><p>Langues : Arabe et Français</p><br><br><p>Compétences : Techniques : Excellente maîtrise des outils bureautiques et de présentation. Capacité de synthèse et rédaction stratégique. Maîtrise des techniques d'organisation et de gestion des priorités. Bonne compréhension des enjeux de gouvernance d'entreprise.</p><br><br><p>Comportemantales : Très haut niveau de confidentialité et de discrétion. Sens politique et intelligence relationnelle. Forte capacité d'anticipation. Rigueur, fiabilité et sens du détail</p><br><br> <br><br> </div>
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<p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p><span>At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.</span></p><br><br><br><p><b><span>What We Can Offer:</span></b></p><br><br><p><span>At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.</span></p><br><br><ul><li><span>Exposure to cross-functional operations and stakeholder coordination in a global terminal environment</span></li><li><span>Opportunities to develop administrative, procurement, and coordination capabilities through hands-on experience</span></li><li><span>Collaborative working environment with regular interaction across departments and external partners</span></li><li><span>Involvement in organizing events and activities that contribute to employee engagement and workplace culture</span></li></ul><p><b><span>Key Responsibilities:</span></b></p><br><br><ul><li><span>Coordinate and manage terminal visits, including agendas, logistics, safety access, and stakeholder alignment</span></li><li><span>Act as the primary point of contact for visitors, ensuring a professional and seamless experience</span></li><li><span>Arrange business travel, including flights, accommodation, itineraries, and related logistics in line with company policies</span></li><li><span>Support procurement processes by creating Purchase Requisitions and following up on Purchase Orders and invoices</span></li><li><span>Organize and support internal events, meetings, workshops, and employee engagement activities</span></li><li><span>Coordinate with external suppliers and vendors to ensure quality service delivery for catering, equipment, and services</span></li><li><span>Provide administrative support including meeting coordination, report preparation, maintaining records, and managing documentation</span></li></ul><p><b><span>What We Are Looking For:<br>Continuous improvement mindset:</span></b><span>we are looking for someone who brings a thoughtful improvement mindset</span><span><span>curious about how work gets done and motivated to make meaningful, sustainable improvements over time.</span></span></p><br><br><ul><li><span>Minimum Bachelor's degree in Business Administration, Management,or a related field</span></li><li><span>2–5 years of experience in administrative support, executive assistance, stakeholder coordination, or office management</span></li><li><span>Strong organizational and planning skills with the ability to manage multiple priorities effectively</span></li><li><span>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with ERP systems</span></li><li><span>Fluency in English and French is required; Arabic is an asset</span></li></ul><br><p>#LI-POST</p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>. </span></span></span></p><br><br><br><br><br><br> </div>
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Job : <p>As a key pillar of the organization, you will be involved in a wide range of tasks as follows:</p><br><br><p><strong>Reception & Family Relations</strong></p><br><br><ul><li>Ensure the physical and telephone reception of parents, visitors, and partners of the institution</li><li>Inform, guide, and assist families in their various administrative procedures</li><li>Respond to information requests with professionalism and courtesy</li><li>Ensure a quality of reception that aligns with the image of École Le Sud</li></ul><p><strong>Administrative Management of Students</strong></p><br><br><ul><li>Ensure the administrative follow-up of registrations and re-registrations</li><li>Compile, check, and update student administrative files</li><li>Prepare school certificates, attestations, transfer documents, and other official documents</li><li>Ensure the proper maintenance of administrative archives</li></ul><p><strong>School Secretariat</strong></p><br><br><ul><li>Participate in the daily management of the secretariat</li><li>Ensure the entry and follow-up of grades, school reports, and results records</li><li>Manage student absences, lateness, and justifications</li><li>Ensure the filing and archiving of administrative documents</li></ul><p><strong>Invoicing & Administrative Follow-up</strong></p><br><br><ul><li>Participate in the administrative management of school fees</li><li>Ensure payment follow-up in collaboration with the accounting department</li><li>Carry out administrative reminders regarding pending payments</li><li>Prepare follow-up reports necessary for the Management</li></ul><p><strong>Communication</strong></p><br><br><ul><li>Ensure the dissemination of official communications from the institution to parents and teachers</li><li>Write and format letters, information memos, and various administrative documents.</li><li>Manage exchanges by phone, email, and through the school's communication platforms</li><li>Ensure fluid communication between families, teachers, and Management</li></ul><p><strong>Administrative Organization</strong></p><br><br><ul><li>Participate in the organization of institutional events: meetings, ceremonies, conferences, open days, diploma ceremonies, etc.</li><li>Ensure the logistical and administrative preparation of these events</li><li>Manage calendars and schedule appointments as needed by the Management</li></ul><p><strong>Administrative Support to Management</strong></p><br><br><ul><li>Assist Management in their daily administrative tasks</li><li>Prepare various tracking tables and management documents</li><li>Participate in the continuous improvement of administrative procedures</li><li>Be proactive in optimizing the secretariat's organization</li></ul> <br> <br> Required profile : <p>Profile sought</p><br><br><ul><li>Holder of a Master's degree (Bac+5) or equivalent in Business Management, Administrative Management, Secretariat, or similar field</li><li>At least 3 years of experience in a similar role, ideally within a school or training organization</li><li>Excellent command of French, both spoken and written.</li><li>Good command of English</li><li>Very good command of office tools (Microsoft Office: Word, Excel, Outlook, PowerPoint).</li><li>Excellent writing skills</li><li>Strong sense of reception and customer relations</li><li>Excellent presentation</li><li>High level of rigor and organizational skills.</li><li>Discretion and absolute respect for confidentiality</li><li>Ability to manage multiple files simultaneously</li><li>Team spirit, autonomy, and sense of responsibility</li><li>Reactivity and excellent prioritization skills</li><li>Experience in a private educational institution will be a significant asset</li></ul> <br><br> </div>
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Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role.
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<br> Job : <p>Reporting to the Commercial Department, your main mission is to manage SOREC's revenue process, from the registration of bets to the deposit of funds, while respecting internal standards and procedures, and to replace the agency manager in case of absence. As such, your main activities will be:</p><br><br><p><strong>Management of betting operations:</strong><br>- Register customer bets by controlling cash balance at the agency level;<br>- Conduct unannounced checks of the agency operators' cash registers;<br>- Control and maintain technical facilities related to betting operations: terminals, odds, broadcast;<br><strong>Control of funds at the agency level:</strong><br>-Ensure the reception/handover of funds to cash-in-transit crews;<br>-Verify the overall consistency of end-of-day statements;<br>-Agency administrative management;<br>- Prepare the cash position, ensuring that the amounts correspond to the S2A statements and ensure the accuracy of the information entered in the S3K system;<br><strong>Deputy role in the absence of the CDA:</strong><br>-Ensure interim management of the agency manager;<br>-Take care of important agency clients in coordination with the agency manager;<br>-Improve agency performance;<br>-Propose actions to improve agency performance;<br>-Ensure quality of service to clients.</p><br><br> <br> <br> Required profile : <p><strong>As a potential candidate:</strong></p><br><br><p>- You have a Bac+2/3 degree in Management, Finance, or equivalent with 2 to 5 years of experience, ideally in a similar role.</p><br><br><p>- You have competence in revenue management</p><br><br><p>- You have knowledge of accounting</p><br><br><p>- You have knowledge of betting regulations</p><br><br><p>- You have knowledge of customer bet registration</p><br><br><p>- You are proficient in the various horse racing game products</p><br><br><p>- You are proficient in cash and financial flow management</p><br><br><p>- Be client-oriented</p><br><br><p>- Be able to respect business rules and procedures</p><br><br><p>- You have good communication and reporting skills</p><br><br><p>- You have a sense of detail, analysis, and precision</p><br><br><p>- Be able to withstand stress</p><br><br><p>- Be disciplined, conformist, available, and capable of adopting ethical behavior</p><br><br><p>- Be able to work in a team and adapt to changes (creative leadership)</p><br><br> <br><br> </div>
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<br>Description du poste<br><br><p>Le Sofitel Tamuda Bay Beach & Spa recrute une <strong>Assistante de Direction Générale</strong>.<br>Vous serez chargée d’accompagner la Direction Générale dans la gestion quotidienne de l’établissement et d’assurer le suivi des différents sujets stratégiques et opérationnels.</p><br><p><strong>Principales responsabilités</strong></p><br><ul><li>Assister la Direction Générale dans ses activités quotidiennes.</li><li>Organiser les réunions, rendez-vous et agendas.</li><li>Préparer les documents, présentations et reportings.</li><li>Assurer le suivi des décisions et plans d’action.</li><li>Coordonner les échanges avec les différents départements.</li><li>Assurer le suivi administratif de certains dossiers.</li><li>Préparer les réunions et comptes rendus.</li><li>Garantir la confidentialité des informations traitées.</li><li>Participer au suivi des projets de la Direction Générale.</li></ul><p><strong>Profil recherché</strong></p><br><ul><li>Formation supérieure en gestion, management, hôtellerie ou domaine similaire.</li><li>Expérience dans un poste administratif ou d’assistanat de direction.</li><li>Excellente organisation et grande rigueur.</li><li>Très bonnes capacités rédactionnelles et relationnelles.</li><li>Discrétion, autonomie et sens des priorités.</li><li>Maîtrise du français et de l’anglais.</li></ul> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><strong>Main Responsibilities</strong></p><br><br><ul><li>Prepare and update project reports.</li><li>Organize and facilitate meetings.</li><li>Write meeting minutes.</li><li>Perform advanced data analysis using Excel.</li><li>Monitor and track Key Performance Indicators (KPIs).</li><li>Manage a platform-level project.</li><li>Monitor project milestones and ensure timely delivery.</li><li>Ensure CAD robustness level 2 (CAD maturity follow-up).</li><li>Launch and manage RFQs (Request for Quotation).</li><li>Track numerical PIV (Product Validation Plan - digital follow-up).</li><li>Manage and coordinate robustness, RFQ, PIV, and GDM (Change Management) activities.</li><li>Work autonomously across multiple projects as a PMO.</li><li>Coordinate with cross-functional stakeholders.</li></ul><br> <br> Required profile : <p><strong>Profile Requirements</strong></p><br><br><ul><li>Master's degree (or equivalent, Bac +5) in:<ul><li>Mechanical Engineering</li><li>Electromechanical Engineering</li><li>Industrial Engineering</li><li>Industrial Management</li></ul></li><li>Up to 1 year of experience in the automotive industry is preferred.</li><li>Knowledge in the following areas is an advantage:<ul><li>Product Lifecycle Management (PLM)</li><li>Change Management (GDM)</li><li>Basic understanding of product robustness</li><li>Automotive testing and validation</li><li>Dashboard monitoring and reporting</li></ul></li></ul><p><strong>Technical Skills (Hard Skills)</strong></p><br><br><ul><li>Proficiency in PMO tools and methodologies.</li><li>Excellent communication skills in both French and English.</li><li>Advanced Excel skills (Pivot Tables, formulas, data analysis).</li><li>Knowledge of Power BI is a plus.</li></ul><p><strong>Behavioral Skills (Soft Skills)</strong></p><br><br><ul><li>Strong analytical and synthesis abilities.</li><li>Good communication skills.</li><li>Diplomatic mindset.</li><li>High level of rigor and organization.</li></ul> <br><br> </div>
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<span><br>JOB SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures knowledge and understanding of OSHA regulations are up to date.<br>• Oversees all lost and found procedures.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Works effectively with the Engineering department on guest room maintenance needs.<br>• Understands and complies with loss prevention policies and procedures.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Assists in supervising an effective inspection program for all guestrooms and public space.<br>• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Sets a positive example for guest relations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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Job : <p>Ensure daily monitoring of import stocks and orders.<br>Track orders with foreign suppliers, from shipment to reception.<br>Ensure monitoring of delivery times and quantities ordered.<br>Ensure the transmission and compliance of documents necessary for customs clearance.<br>Ensure coordination with freight forwarders, shipping lines, and various stakeholders.<br>Daily track customs clearance files and intervene in case of incident or delay.<br>Ensure monitoring of transit, customs clearance, and transport costs in coordination with the finance department.<br>Check quantities and quality of goods upon receipt.<br>Identify and report any anomalies, discrepancies, or problems related to received goods.<br>Update monitoring, control, and performance tracking tables.<br>Ensure good coordination with Purchasing, Finance, freight forwarders, and suppliers.</p><br><br> <br> <br> Required profile : <p>Bachelor's degree (Bac+3) or higher with a diploma in Logistics required.<br>Minimum 1 year of experience in a similar role.<br>Experience in import, transit, or international logistics.<br>Good command of French and English.<br>Proficiency in office tools, especially Excel.<br>Rigor, organization, responsiveness, and follow-up skills.</p><br><br><p>Transport provided for candidates residing in particular in Aïn Sebaâ, Bernoussi, Zenata, Mohammedia and the served areas.<br> </p><br><br> <br><br> </div>
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Job : <p>To ensure the daily administrative, financial, and accounting management of the company, support management in monitoring construction sites (quotes, invoicing, debt collection) and in preparing tender documents, in order to guarantee the smooth daily operation of KOA and the reliability of its management information.</p><br><br><p><u><strong>Administrative Management</strong></u></p><br><br><ul><li>Answering phone calls and managing mail, emails, and filing (paper and digital)</li><li>Writing and formatting letters, reports, and commercial documents</li><li>Monitoring contracts (decennial and professional liability insurance, vehicles, premises) and renewal deadlines</li><li>Personnel administration: employee files, CNSS declarations, tracking of leave and absences, preparation of variable payroll elements for the accountant</li><li>Monitoring medical visits and PPE distribution in coordination with the site teams</li></ul><p><u><strong>Financial and Accounting Management</strong></u></p><br><br><ul><li>Issuing and sending customer invoices; monitoring work progress reports and retention guarantees</li><li>Monitoring payments and customer reminders (debt collection); maintaining a receivables spreadsheet</li><li>Checking and paying supplier invoices in coordination with the purchasing manager</li><li>Cash flow monitoring: bank reconciliations, monthly cash flow forecasts</li><li>Preparing and sending accounting documents to the accountant; monitoring tax declarations (VAT, corporate tax, income tax) within deadlines</li><li>Monitoring expense reports and petty cash</li></ul><p><u><strong>Commercial and Site Support</strong></u></p><br><br><ul><li>Formatting quotes based on technical information provided by management or the team leader</li><li>Preparing and monitoring administrative tender files (tax and social certificates, references, guarantees)</li><li>Opening and maintaining construction site files: customer orders, acceptance certificates, as-built files if applicable</li><li>Updating the construction site monitoring spreadsheet (schedule, invoicing, profit margin) for management</li></ul> <br> <br> Required profile : <p>Master's degree (Bac+5) in management, accounting, or executive assistance </p><br><br><p>Minimum of 3 years of experience in a similar role, ideally in an SME in the construction, industrial, or technical services sector</p><br><br>Skills<ul><li>Proficiency in office software (advanced Excel essential, Word, email)</li><li>Solid understanding of general accounting and cash flow management</li><li>Knowledge of Moroccan social and tax obligations (CNSS, VAT, income tax)</li><li>Professional writing skills in French; oral and written Arabic is necessary for administrative exchanges</li><li>Knowledge of the construction sector (work progress reports, retention guarantees, public contracts) is a strong asset</li></ul>Personal Qualities<ul><li>Rigor and organizational skills; strict adherence to deadlines</li><li>Discretion and confidentiality (financial and social data)</li><li>Versatility and autonomy in a small, growing structure</li><li>Good interpersonal skills with various stakeholders (clients, suppliers, administrations)</li></ul> <br><br> </div>
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Company culture : <p>
<strong>Auto Nejma Maroc S.A.</strong> operates within a corporate culture driven by <strong>innovation</strong>, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of <strong>collaboration</strong>, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid <strong>organizational</strong> culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on <strong>performance</strong> and results. This balance creates a stimulating, structured and collaborative work environment. </p><br><br>
<br> Job : <p>As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance.</p><br><br><p>As a true link to the After-Sales Manager, you will support the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction.</p><br><br><p><strong>Your responsibilities:</strong></p><br><br><ul><li>Monitor the workshop's activity performance indicators and contribute to achieving operational objectives.</li><li>Participate in evaluating team performance and identifying recruitment and skills development needs.</li><li>Support teams in applying internal procedures and standards.</li><li>Ensure monitoring of budgets related to consumables and fuels.</li><li>Ensure proper monitoring of ongoing repairs and the smooth running of workshop operations.</li><li>Participate in implementing actions to improve customer satisfaction and experience.</li><li>Contribute to the development of the after-sales business and the identification of business opportunities.</li><li>Manage operational priorities: emergencies, immobilized vehicles, customer returns, expert assessments, and courtesy vehicle management.</li></ul> <br> Required profile : <ul><li>Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.</li><li>You have at least one year of professional experience, ideally in the automotive or industrial sector.</li><li>You have a good understanding of workshop activities and the challenges related to after-sales.</li><li>You are recognized for your organizational skills, responsiveness, and ability to manage priorities.</li><li>You enjoy fieldwork and interacting with operational teams.</li><li>You have good analytical, communication, and coordination skills.</li><li>You are proficient in office software, especially Excel.</li><li>You have a good level of French.</li></ul> <br><br> </div>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : Position: <p>Assigned to the store management, your role is to ensure the department's purchases, the creation/updating of technical sheets for the bakery, pastry, and viennoiserie ranges, as well as the implementation of commercial offers, and the presentation of your area.</p><br><br> <p>For this, your <strong>areas of activity</strong> are:</p><br><br> <ul> <li>Performance analysis</li> <li>Commercial animation of the department</li> <li>Merchandise management</li> <li>Competitive intelligence</li> <li>Team management</li> </ul> <br> <br> <br> <br> Required profile : Profile sought: <p>With a <strong>Bac +2/3 (Associate's/Bachelor's degree) in Hospitality or Bakery/Pastry</strong>, you have at least <strong>3 years</strong> of proven experience as a <strong>Head Baker or Pastry Chef,</strong> during which you have developed the following skills:</p><br><br><ul> <li>Ability to organize product stock management</li> <li>Ability to make reports</li> <li>Ability to conduct negotiations</li> <li>Ability to drive performance (reporting) of the activity within its scope and track indicators</li> </ul><br> <br><br> </div>
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Company culture : <p><strong>Royale Marocaine d'Assurance</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and collaboration are central to daily practices. The company promotes a close management style focused on support, empowerment and strong interpersonal relationships. This collaborative foundation is complemented by a <strong>strong innovation mindset</strong>, fostering initiative and adaptability, as well as a <strong>performance-oriented approach</strong> driven by results and customer focus. Clear processes and structured practices further contribute to operational reliability and efficiency.
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<br> Job : <p>Join our dynamic company in the <b>Insurance / Brokerage</b> sector in <b>Casablanca</b> as an <b>Assistance Officer</b>. Your main <b>mission</b> will be to provide valuable support to our clients and partners, ensuring a responsive and quality assistance service.</p><br><br><p>Your <b>objectives</b> will be to guarantee customer satisfaction by effectively handling assistance requests, participating in the continuous improvement of service processes, and representing our commitment to excellence in the insurance field.</p><br><br><p>Your daily <b>tasks</b> will include:</p><br><br><ul><li>Receiving and processing calls from policyholders.</li><li>Analyzing situations and proposing suitable solutions in compliance with contracts.</li><li>Coordinating interventions of external service providers.</li><li>Monitoring assistance files until their closure.</li><li>Informing and advising clients on guarantees and procedures.</li><li>Contributing to updating databases and reporting.</li></ul> <br> Required profile : <p>To succeed in this role, a <b>Bac +3 level of education</b> is required, ideally in the field of <b>Insurance</b> or <b>Call center</b> professions.</p><br><br><p>An <b>experience of 3 to 5 years</b> in a similar position, ideally in the insurance or customer service sector, is necessary to understand all aspects of the role.</p><br><br><p>We are looking for someone with:</p><br><br><ul><li>Excellent oral and written communication skills.</li><li>Listening and empathy skills.</li><li>A strong sense of organization and prioritization.</li><li>Responsiveness and stress management abilities.</li><li>Proficiency in computer tools and customer relationship management software.</li><li>A good knowledge of insurance products would be a major asset.</li></ul><p>If you recognize yourself in this description and wish to thrive in a stimulating environment, don't wait any longer!</p><br><br> <br><br> </div>
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Who We Are<br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br>What You'll Do<br><strong>Learning & Capability Building</strong><br><ul><li><strong>Administer the SABA / LMS platform:</strong> keep learning content up to date, manage enrolments, and maintain accurate learner access.</li><li><strong>Track the follow-up of individual training and development action plans defined after career/performance discussions,</strong> ensuring records and next steps are accurately maintained.</li><li><strong>Own the reporting and tracking of mandatory and local trainings,</strong> in close coordination with the Core HR Manager.</li><li><strong>Administer and analyze training feedback,</strong> and help translate insights into concrete improvements to the learning offer.</li><li><strong>Coordinate training communications:</strong> announcements, reminders, and supporting materials for local sessions.</li><li><strong>Contribute to the operational delivery of regional trainings organized locally,</strong> ensuring smooth day-to-day execution.</li><li><strong>Provide logistical support for local trainings:</strong> scheduling, room bookings, trainer coordination, and preparation of materials.</li><li><strong>Coordinate with the Africa L&D team and international colleagues</strong> to align local delivery with regional and global initiatives.</li><li><strong>Support the roll-out of global Learning & Capability Building action plans,</strong> adapting them to fit our local priorities.</li><li><strong>Help build and animate our pool of trainers:</strong> create connections with potential trainers, encourage their engagement, and contribute to initiatives that recognize their contribution.</li><li><strong>Administer and maintain training tracking and monitoring platforms,</strong> ensuring accurate and up-to-date records.</li><li><strong>Track the local Learning & Capability Building budget,</strong> following up on vendor invoices and costs for local trainings.</li><li><strong>Maintain Learning & Capability Building KPIs and dashboards,</strong> such as completion and participation rates, to inform decisions.</li><li><strong>Manage the process for external training requests:</strong> collect requests, coordinate approvals, and track follow-up.</li></ul><br><strong>Collaboration with Onboarding & Integration</strong><br><ul><li>Work in close, day-to-day coordination with the colleague in charge of onboarding and integration, to ensure a coherent Learning & Capability Building journey for new joiners.</li><li>Share relevant updates and materials to support onboarding sessions when needed.</li></ul><br><strong>Core HR Support</strong><br><ul><li>Beyond Learning & Capability Building, you will be a versatile contributor to the Core HR team, lending your support on initiatives such as employee experience and programs, internal communication, affiliation, or office life as priorities evolve.</li><li>Support the Core HR Manager on day-to-day operational tasks across the broader HR scope, as needed.</li><li>Help prepare materials, reports, and dashboards for HR-related meetings.</li></ul><br>What You'll Bring<br><ul><li> <strong>Strong organizational and execution skills:</strong> you handle multiple priorities with ease, plan ahead, and ensure every detail is in place — from training logistics to onboarding setup</li><li> <strong>Operational excellence:</strong> you are hands-on, efficient, and reliable in managing logistics (room bookings, calendar coordination, IT requests, vendor follow-up, catering, etc.)</li><li> <strong>Excellent written and verbal communication skills</strong>, with the ability to engage with diverse stakeholders including senior leaders, trainers, new hires, and vendors</li><li> <strong>Ability to coordinate and run events end-to-end</strong> — whether it is a Welcome Week, an internal training, or a team celebration — always ensuring smooth execution and great experience</li><li> <strong>High attention to detail and accuracy:</strong> you take pride in doing things right the first time, and in maintaining clear documentation and processes</li><li> <strong>Strong sense of ownership:</strong> you follow through, proactively identify what needs to be done, and take initiative to improve how things are run</li><li> <strong>Comfortable with internal tools and platforms</strong>, and eager to learn and optimize them to support smoother operations.</li><li> <strong>Collaborative and service-minded:</strong> you enjoy being a go-to person, supporting others, and creating a positive, inclusive employee experience.</li><li> <strong>Resilient and resourceful:</strong> you stay calm when plans change, ask for help when needed, and always find a way to get things done.</li><li> <strong>Genuine enjoyment of connecting with people:</strong> you are comfortable initiating relationships, building your network, and using your influence to bring others on board (for example, to help grow our pool of trainers).</li></ul><br>Who You'll Work With<br>This opportunity will take place in Casablanca, a fast-growing office with 350+ employees and multiple teams…<br>You will evolve in a fast paced and dynamic environment where you will have plenty of opportunity to learn and interact with talented people from diverse backgrounds.<br>We are looking forward to welcoming a new talented asset to our HR team !<br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.<br> <br> </div>
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<span><br>JOB SUMMARY<br>The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Assists with managing and developing relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Assists in closing the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service <br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span>We are seeking a motivated and organized Training Associate Intern to support our Learning & Development initiatives.<br> This internship is ideal for Psychology students who are interested in instructional design, employee development, talent management, and organizational learning.<br> The successful candidate will help develop engaging learning materials, organize training resources, and support training programs that enable employees and virtual professionals to succeed.<br> Key Responsibilities: Assist in developing and updating training modules, presentations, guides, and learning resources.<br> Conduct research to support the creation of training content and best practices.<br> Organize and maintain learning materials and training documentation.<br> Help create quizzes, assessments, worksheets, and learning activities.<br> Support the design of onboarding and continuous learning programs.<br> Coordinate training schedules and administrative tasks as needed.<br> Gather learner feedback and assist in evaluating training effectiveness.<br> Collaborate with subject matter experts to improve training content.<br> Perform other Learning & Development projects assigned by the team.<br> At MyOutDesk, we are committed to helping interns learn, grow, and build a strong foundation for their careers.<br> Join our diverse team and gain real-world experience in a company that values innovation, collaboration, and excellence!<br> At MOD, we believe in investing in future talent.<br> As an intern, you'll benefit from: Practical experience in corporate Learning & Development.<br> Exposure to instructional design and training content development.<br> Opportunity to work on real-world learning initiatives for a global organization.<br> Mentorship from experienced Learning & Development professionals.<br> Experience that strengthens your portfolio for future HR, Psychology, or L&D careers.<br> Join us and kick-start your career with a unique internship experience in the heart of Casablanca.<br> Qualifications: Currently pursuing a Bachelor's degree in Psychology (preferred), Education, Human Resources, Organizational Development, or a related field.<br> Strong written and verbal communication skills.<br> Excellent research and organizational abilities.<br> Detail-oriented with the ability to manage multiple tasks.<br> Proficient in Microsoft Office or Google Workspace.<br> Familiarity with Canva, PowerPoint, or e-learning tools is an advantage.<br> Passion for learning, training, and employee development.<br> Ability to work independently in a remote environment.<br> Preferred Candidate BS Psychology student (preferred) Interested in Industrial-Organizational Psychology, Learning & Development, Talent Management, or Human Resources.<br> Has strong analytical, documentation, and presentation skills.<br> Eager to learn and contribute to a fast-paced, collaborative environment.<br></span> </div>
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<p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><span>Role Purpose</span><p>Be the face of the British Council, delivering a professional and engaging customer experience while providing high-quality guidance across our English and Exams services. You will promote and cross-sell our products, support customers in making informed decisions, and contribute to achieving sales targets and KPIs. By demonstrating excellent service standards and collaboration, you will play a key role in supporting our Teaching Centre and Exams teams to meet their business objectives.</p><br><br><span>Main Accountabilities</span><p>You will deliver excellent customer service by responding to enquiries across multiple channels (face-to-face, phone, email, and social media) in line with British Council standards. This includes welcoming customers, providing clear and helpful information, and generating interest in our services by guiding customers to book consultations, placement tests, exams, or attend events. You will maintain accurate and up-to-date CRM records, ensure timely follow-ups, and provide a seamless customer journey by either resolving enquiries directly or escalating them appropriately. You will also manage requests such as refunds and transfers in line with policy.</p><br><br><p>In addition, you will play a key role in driving sales by meeting or exceeding targets and KPIs. This includes conducting placement tests, providing consultations, registering exam candidates, and acting as a single point of contact for prospects from initial enquiry to final sale. You will actively cross-sell relevant products and services, follow up with existing customers to encourage re-registration, and make outbound calls to improve conversion rates. Alongside this, you will ensure full compliance with financial and audit requirements by accurately processing payments, maintaining records, and completing reconciliations.</p><br><br><p>You will continuously build strong product knowledge, pricing awareness, and system proficiency across CRM, booking, and registration platforms. You will also support marketing and sales activities, including events and promotions, help maintain a professional front-of-house environment, and contribute to customer insights through surveys and feedback. As part of the wider team, you will collaborate across functions and support broader operational activities to ensure the smooth running of services and achievement of business objectives.</p><br><br><p><span><span><strong>Qualifications & Skills</strong></span></span></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>Experience in a customer service and sales role. </li><li>Good written and oral communication skills in English</li><li> High School Certificate</li><li> Experience in a customer service and sales role</li></ul><p><strong>Desirable</strong></p><br><br><ul><li> Tele-sales experience, Education sector experience, Knowledge of CRM</li><li> University degree</li></ul><p><span><strong>Important Information</strong></span></p><br><br><p>Location: Morocco - Rabat</p><br><br><p>Closing Date: 24 September 2026</p><br><br><p>Contract Type: Non-Permenant Worker</p><br><br><p><strong>The role is open to candidates who have legal right to live and work in the job location. </strong></p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Axa Services Maroc</strong> operates within a strongly <strong>collaborative culture</strong>, where people, trust, and high-quality professional relationships are central. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is <strong>reinforced</strong> by robust organizational practices that ensure reliability and operational efficiency. It is <strong>balanced</strong> by a performance-oriented mindset and a measured openness to innovation, supporting collective success.
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<br> Job : <p><strong>Purpose of the role:</strong></p><br><br><p>To support customers in emergency situations by organizing all assistance services in accordance with the rules<br>of the profession and customer relationship management.</p><br><br><p><strong>Main Activities:</strong></p><br><br><p><strong>Customer Relationship Management:</strong></p><br><br><p>Handle customer calls in emergency situations<br>Analyze assistance requests and verify customer guarantees<br>Propose the most suitable solutions for the customer's situation within contractual limits<br>Organize and implement the assistance service (field interventions, reservations, etc.)<br>Supervise assistance operations until the operational closure of the file<br>Alert management on sensitive cases<br>Generate commercial opportunities on incoming calls by offering customers additional products and guarantees that meet their needs or by directing them to our partner networks.<br> </p><br><br><p><strong>Processing of assistance invoices:</strong></p><br><br><p>Analyze reimbursement requests and verify customer guarantees<br>Check the conformity of services to be reimbursed<br>Process customer invoice payments<br>EXPECTED FROM EXPERIENCED CEA:<br>Ability to tutor and coach<br>Ability to manage specific activities: testing new processes; piloting operational excellence initiatives<br>Participate in organizational or internal projects (continuous improvement projects)<br>Occasionally participate in working groups to address operational issues</p><br><br><p><strong>Access Requirements:</strong></p><br><br><p><strong>Reference Education:</strong></p><br><br><p>High school diploma or equivalent (Bac or Bac+2/3)</p><br><br><p><strong>Technical/Functional Skills:</strong></p><br><br><p>Proficiency in IT applications for the assistance department<br>Knowledge of assistance products and guarantees<br>Knowledge of office software and telephony solutions<br>Mastery of assistance procedures<br>Mastery of customer relationship management techniques<br>Mastery of location tools<br>Mechanical knowledge (optional)<br>Written and oral communication in French<br>Knowledge of French culture and geography<br>Knowledge of English</p><br><br> <br> <br> Required profile : <p><strong>With higher education from Bac + 2 to Bac + 4, you:</strong></p><br><br><p>- Have perfect command of the French language, both written and spoken.<br>- Master customer relationship management techniques and office software.<br>- Have a keen eye for detail and analytical skills.<br>- Have strong argumentation skills.<br>- Have a sense of responsibility and teamwork.</p><br><br><p><strong><span>We thank all applicants, but we will only contact those selected for the pre-selection process.</span></strong></p><br><br> <br><br> </div>