Real Estate Sales Jobs - Agadir Morocco

<p> <strong>The world needs more Intrepid people:</strong> </p> <p> </p> <p>We are looking for a Reservations Coordinator Morocco. In this role, you ll be at the heart of supporting the successful and efficient management of Intrepid s reservations function in Morocco, working closely with the Reservations, Operations, Product and Sales teams to ensure bookings, cancellations and trip arrangements are managed accurately and smoothly. </p> <p> </p> <p>You ll take ownership of supplier communications, reservation administration and helping deliver seamless travel experiences for our customers. </p> <p> </p> <p>You ll enjoy working in a collaborative and fast-paced environment where no two days are quite the same. This is an opportunity to play an important role in connecting customers with unforgettable travel experiences while supporting the commercial and operational success of our Morocco trips </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Some of the experience you ll bring with you may include: </strong> </p> <p> </p> <ul> <li> <p>Experience in reservations, travel operations, administration or a similar coordination role </p> </li> </ul> <ul> <li> <p>Knowledge of Morocco and/or experience working within the travel industry </p> </li> </ul> <ul> <li> <p>Experience managing bookings, supplier communications or customer enquiries </p> </li> </ul> <ul> <li> <p>Strong working knowledge of Microsoft Excel and Word </p> </li> </ul> <ul> <li> <p>Professional written and verbal communication skills in both English and French </p> </li> </ul> <ul> <li> <p>Experience working with multiple priorities and maintaining accuracy in a fast-paced environment </p> </li> </ul> <p> </p> <p>We know people bring different experiences and perspectives, so even if you don t tick every box, we still encourage you to apply. </p>

<p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues. Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><h3>Key Duties &amp; Responsibilities</h3><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><h3>Skills &amp; Experience</h3><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><h3>What Do We Offer You?</h3><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups *Applicable based on location*</li></ul><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul>

<p> <b>Job Title: </b>Business Development Associate<br> <b>Location:</b> Back Office, Kenitra, Morocco<br> <b>Employment Type:</b> Full-Time<br> <b>Job Summary:</b> <br>We are seeking a motivated, detail-oriented, and results-driven <strong>Business Development Associate</strong> to join our government contracting team. The successful candidate will support the identification and evaluation of federal contracting opportunities, conduct market research, coordinate with internal departments, and assist in preparing competitive proposals. This role requires strong analytical, communication, and organizational skills to contribute to the company's growth and business development objectives </p> <strong> Key Responsibilities: </strong> <ul> <li> Research and identify new business opportunities within the U.S. federal government contracting market. </li> <li> Review government solicitations, Requests for Proposals (RFPs), and Requests for Quotations (RFQs). </li> <li> Analyze solicitation requirements, deadlines, evaluation criteria, and submission instructions. </li> <li> Conduct market research to identify potential clients, competitors, subcontractors, and business partners. </li> <li> Assist in preparing, reviewing, and submitting technical and pricing proposals. </li> <li> Coordinate with internal teams, including recruitment, pricing, and proposal development, to ensure timely submissions. </li> <li> Communicate professionally with government representatives, vendors, and potential business partners. </li> <li> Maintain accurate records of business opportunities, proposal submissions, and ongoing projects. </li> <li> Monitor proposal progress and provide regular updates to management. </li> <li> Support the development of business strategies to improve competitiveness and increase contract opportunities. </li> <li> Perform other business development and administrative duties as assigned. </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> Bachelor's degree in English Studies, Business Administration, Management, or any other field. </li> <li> <strong>Excellent spoken and written English is essential.</strong> </li> <li> Strong research, analytical, and problem-solving skills. </li> <li> Excellent communication, negotiation, and interpersonal skills. </li> <li> Strong organizational skills and attention to detail. </li> <li> Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint). </li> <li> Ability to analyze detailed documents and understand complex requirements. </li> <li> Ability to manage multiple projects and meet strict deadlines. </li> <li> Ability to work independently and collaboratively in a fast-paced environment. </li> <li> Previous experience in business development, sales, market research, or government contracting is a plus but not required. </li> </ul> <p> <strong>Experience Level:</strong> Entry-Level / Junior Training will be provided. </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</strong></p><br><p><strong>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</strong></p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs</p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution</p><br><p>- Leads the direct reports in the area of responsibility</p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><br><br><br>Qualifications and Experience<p>Engineer degree in Industrial Engineering, Quality, or equivalent.</p><br><br><br>Benefits<p>2 to 3 years of experience in a similar role, preferably in the automotive industry.</p><br><br><br>Interested?Apply nowAll jobs<br><p>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise<p><strong>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</strong></p><br><p><strong>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</strong></p><br><p><strong>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</strong></p><br><br><br>Description du poste<p>- Maintains accurate supplier and article master data<br></p><br><p>- Checks Material Requirements Planning (MRP) results and sends orders to suppliers<br></p><br><p>- Tracks supplier deliveries, identifies bottlenecks and escalates risk of shortages<br></p><br><p>- Ensures optimum stock level for raw materials and takes actions to avoid and reduce excess/obsoletes, etc.<br></p><br><p>- Supports technical changes by ensuring ordering/deliveries of new components<br></p><br><p>- Supports the supplier integration (localization, consignment agreements, logistics agreements, delivery performance evaluation, etc.)<br></p><br><p>- Develops and maintains regular contact with suppliers<br></p><br><p>- Regularly reviews the supplier delivery performance evaluation<br></p><br><p>- Supports the stock-take and cycle counting processes in the plant</p><br><br><br>Qualifications et Expérience<p>-&nbsp;<strong>Level of education:&nbsp;</strong>Bac+3/+5 degree in Supply Chain, Logistics, or a related field.</p><br><p>-&nbsp;<strong>Experience</strong>: Recent graduate or up to 1 year of relevant experience in logistics, supply chain, or a similar domain.</p><br><br><br>Avantages <p>- French language, fluently spoken and writing.<br></p><br><p>- English language, fluently spoken and writing.</p><br><br><br>Intérêt éveillé ?Postuler maintenantTous les emplois<br><p>Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.<br>LEONI traite les données relatives à votre candidature dans un système informatique uniforme au sein de l'entreprise et fait appel à des prestataires de services étrangers. En envoyant votre candidature, vous acceptez cette procédure. LEONI garantit le respect de la protection des données.</p><br><br> </div>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Bar/Lounge Operations</strong> </p> <p> Implements agreed upon beverage policy and procedures throughout the property.</p> <p> Manages in compliance with all local, state and Federal beverage and liquor laws.</p> <p> Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</p> <p> Monitors adherence to all liquor control policies and procedures.</p> <p> Attends pre- and post-convention meetings as needed to understand group needs</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p> <p> Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p> <p> Manages to achieve or exceed budgeted goals.</p> <p> Ensures compliance with all Bar/Lounge policies, standards and procedures.</p> <p> Maintains food handling and sanitation standards.</p> <p> Manages inventories according to budget and business levels.</p> <p> Assists with developing menus and promotions as necessary.</p> <p> </p> <p> <strong>Leading Bar/Lounge Team</strong> </p> <p> Trains staff on liquor control policies and procedures.</p> <p> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Communicates critical information to the Bar/Lounge staff regarding each event.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides excellent customer service.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Responds effectively to guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Provides feedback to individuals in an effort to improve service performance.</p> <p> Reviews comment cards and guest satisfaction results with employees.</p> <p> </p> <p> <strong>Managing Human Resource Activities</strong> </p> <p> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p> <p> Participates in the development and implementation of corrective action plans.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>

<p>Company Description LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division. With a 74.9% ownership stake in LEONI, LUXSHARE is both the company s majority shareholder and a strategic partner, actively supporting and enabling LEONI s long-term growth and success while contributing to its strategic direction. LEONI s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Provides internal advice, creates concepts and promotes the implementation of activities on the topics of talent management, learning, personnel and management development, LEONI values and cultural development - Supports HR and country or site management in the annual talent management cycle - employee development conversations, performance &amp; development conferences, succession planning, etc. , including relevant IT tool support - Consults, designs, implements, controls and monitors country-specific development and talent activities, including development diagnostics in collaboration with leaders - Designs, implements and manages the country-specific learning offers and programs, including support for the learning management system LMS, is responsible for the national training catalog and supports global learning offers and the implementation of the global learning catalog - Assesses and analyses local learning needs according to organizational needs and creates and maintains the relevant annual training plan - Plans local learning offers and training courses, manages external training providers - coordination of content, coordination and support in training implementation, billing, overarching relationship management - or carries out training courses itself - Supports in coordinating and carrying out global employee surveys, conducts country or site surveys, consolidates results, assists in analyzing results and following up on derived actions - Advises, designs, implements, steers and monitors country-specific activities for further cultural development and the LEONI values - Ensures the quality of country-specific activities and measures and reports and monitors corresponding key figures - Communicates regularly with colleagues from the Global People Development, Leadership &amp; Culture team and the global expert community and supports cross-country projects, activities and the continuous improvement of processes and tools - Implementation and further development of local employee retention concepts based on global HR standards</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications and Experience</h3>Degree : Bac+3/5 in Human Resources Experience : Working experience is required.<br><ul> <li>French language, fluently spoken and writing.</li> <li>English language, fluently spoken and writing.</li> </ul>

<p> <strong>Responsibilities:</strong> <br> Coordinate and book cycling and trekking guides, conducting pre-departure briefings on<br>group specifics.<br> Make reservations with local suppliers, delegating to the Reservations Officer where<br>applicable.<br> Facilitate seamless communication from field to office to agent through guide briefings and<br>debriefings.<br> Coordinate inspection trips, generate reports, and assist with new itinerary development.<br> Collaborate with guides, Ops teams, Travel Consultants, and suppliers to address quality<br>issues and complaints proactively.<br> Actively monitor in-country trips and follow up on confirmed adventure activities.<br> Assist guides at trip completion with finalizing trip details, extra costs, and accounting<br>reconciliation.<br> Ensure all EXO Adventure guides hold annual CPR and first aid certification and carry fully<br>stocked first aid kits.<br> Oversee safety systems, emergency plans, and 24/7 client/guide emergency support.<br> Manage and monitor equipment, spares, bike storage, and maintenance (bikes, helmets,<br>kayaks, etc.) to ensure gear meets EXO standards.<br> Supervise mechanics and storage staff to maintain a clean, secure storage area and ensure<br>optimal equipment condition on all trips.<br> Conduct regular stock takes of all assets and submit monthly reporting on spares usage.<br> Review ops systems to ensure they are tailored to the unique challenge of your country so<br>that each departure meets the EXO Adventure operational standards.<br> Exceed agent expectations through outstanding trip quality and customer service.<br> Perform other duties as requested by management.<br> <br> <br> </p> <p> <strong>Qualifications:</strong> </p> <p> Bachelor s Degree in Tourism or related field</p> <p> At least 3 years experience in tourism industry is required, Adventure Travel background would</p> <p>be highly appreciated</p> <p> Excellent knowledge of tourism in destination</p> <p> Preferably good network connections within other travel services suppliers in destination</p> <p>(Hotels, restaurants, Airlines, etc.)</p> <p> Attention to details, responsibility and self-motivation</p> <p> <strong>Skills:</strong> </p> <p> Good cross cultural communication &amp; negotiation skills in English (both written &amp; spoken), and</p> <p>other languages is a plus.</p> <p> High level of personal presentation</p> <p> Team spirit, good organizational skills and ability to work under pressure</p> <p> Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-</p> <p>mapping applications (Google Maps, GPS/GPX tools).</p> <p> <br> </p> <p>Note: This job description is not intended to be all inclusive. You may perform other duties as</p> <p>negotiated to meet the ongoing needs of the organisation.</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s Degree in Tourism or related field</p> <p> At least 3 years experience in tourism industry is required, Adventure Travel background would</p> <p>be highly appreciated</p> <p> Excellent knowledge of tourism in destination</p> <p> Preferably good network connections within other travel services suppliers in destination</p> <p>(Hotels, restaurants, Airlines, etc.)</p> <p> Attention to details, responsibility and self-motivation</p> <p> <strong>Skills:</strong> </p> <p> Good cross cultural communication &amp; negotiation skills in English (both written &amp; spoken), and</p> <p>other languages is a plus.</p> <p> High level of personal presentation</p> <p> Team spirit, good organizational skills and ability to work under pressure</p> <p> Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-</p> <p>mapping applications (Google Maps, GPS/GPX tools).</p>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Developing and Maintaining Food and Beverage/Culinary Goals</strong> </p> <p> Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.</p> <p> Reviews financial reports and statements to determine how Food and Beverage is performing against budget.</p> <p> Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.</p> <p> Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance.</p> <p> Establishes challenging, realistic and obtainable goals to guide operation and performance.</p> <p> Strives to improve service performance.</p> <p> </p> <p> <strong>Developing and Maintaining Budgets</strong> </p> <p> Develops and manages Food and Beverage budget.</p> <p> Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.</p> <p> Ensures cash control and liquor control policies are in place in food &amp; beverage areas and followed by all related employees.</p> <p> Focuses on maintaining profit margins without compromising guest or employee satisfaction.</p> <p> </p> <p> <strong>Leading Food and Beverage/Culinary Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</p> <p> Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.</p> <p> Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).</p> <p> Establishes and maintains open, collaborative relationships with direct reports and entire food &amp; beverage team. Ensures direct reports do the same for their team.</p> <p> Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Reviews findings from comment cards and guest satisfaction results with F&amp; B team and ensures appropriate corrective action is taken.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Empowers employees to provide excellent guest service.</p> <p> Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.</p> <p> Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Coaches and supports food &amp; beverage leadership team to effectively manage wages, food &amp; beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).</p> <p> Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.</p> <p> Brings issues to the attention of Human Resources as necessary.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Coaches team by providing specific feedback to improve performance.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.</p> <p> Order and purchase equipment and supplies.</p> <p> </p> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.</p> <p> </p> <p> <strong>Skills and Knowledge</strong> </p> <p> <strong>Customer and Personal Service</strong> - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</p> <p> <strong>Management of Financial Resources</strong> - Determining how money will be spent to get the work done, and accounting for these expenditures.</p> <p> <strong>Administration and Management -</strong> Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.</p> <p> <strong>Applied Business Knowledge</strong> - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.</p> <p> <strong>Management of Material Resources</strong> - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.</p>

<h3>The Role</h3>As a Professional Services Engineer , you will design, build and implement Cloudflare environments for BRIXIO's French-speaking enterprise and public-sector clients and help take them successfully into production. This is a hands-on implementation role covering onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE and production hardening. You will work within properly planned and governed client projects. The Delivery Manager owns the project plan and delivery governance, while the Principal Architect provides technical authority and owns the overall design. Your responsibility is the build, validation and client-facing technical implementation . The client portfolio includes French banks, industrial groups, public bodies and media organisations. You will regularly work directly with their technical teams in French, explaining what you are implementing, why particular decisions have been made and how production changes will be managed. This is not a back-office engineering role . We are hiring at two levels: Senior Engineer: capable of owning a Cloudflare migration end to end and independently leading technical conversations with clients. Mid-Level Engineer: strong network/security fundamentals and implementation experience, with the opportunity to deepen Cloudflare expertise through structured training and certification.<p></p><h3>What You Will Do</h3>Cloudflare Implementation &amp; Migration<p></p><p>Configure and deploy Cloudflare environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, Bot Management, Zero Trust and Access, tunnels and SASE components . Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers . Handle rule translation, traffic cutover planning, staged deployment and rollback design. Plan and execute production DNS cutovers , ensuring a validated rollback is available at every stage. Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts. Test, validate and tune deployed environments, including cache-hit ratio, latency, WAF false positives and other client-relevant performance characteristics.</p><p>Client-Facing Technical Delivery</p><p>Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals and go-live calls. Explain technical decisions, risks and implementation considerations clearly to both engineers and management stakeholders. Produce client-facing technical documentation in French and English , including configuration records, runbooks, cutover plans and project-closure documentation. Identify and raise technical or delivery risks as soon as they become visible rather than allowing them to surface late in the project.</p><p>Working Within the Delivery Model</p><p>Work according to the project plan established by the Delivery Manager. Provide clear and accurate progress updates and flag potential delays or blockers early. Escalate architecture and design questions to the Principal Architect rather than making unapproved architectural changes during delivery. Maintain accurate project timesheets and record effort against the appropriate projects. Identify and communicate potential out-of-scope client requests to the Delivery Manager. Deliver a structured handover into managed services at project closure, including complete documentation, runbooks and known risks, allowing the support team to operate the environment effectively from day one.</p><p>Collaboration &amp; Knowledge Sharing</p><p>Work with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France. Use Zoho Projects and BrixioOne as the source of truth for project tasks, documentation and reporting. Contribute to BRIXIO's internal knowledge base and reusable implementation patterns and playbooks. Support managed services teams with escalations requiring deeper implementation expertise. Share technical knowledge across the wider delivery organisation.</p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p><br></p><p></p><p><strong>Desired Candidate Profile</strong></p><p></p><h3>What We're Looking For</h3>Technical Foundation<p></p><p>You should have a strong practical understanding of: DNS, HTTP/HTTPS, TLS and certificates Proxies and reverse proxies Caching and CDN mechanics Web application architecture Origin infrastructure Cloud fundamentals across AWS, Azure or GCP You should be able to clearly explain what happens between a browser and an origin infrastructure and confidently troubleshoot problems across that path. You will also need a solid grounding in web application security, including: WAF concepts OWASP Top 10 Bot mitigation DDoS attack patterns Rate limiting You should be comfortable using technical troubleshooting tools including: curl dig traceroute Browser developer tools Packet capture tools where required You should also have scripting and automation capability using technologies such as Python, Bash or Terraform , together with experience working with REST APIs . Experience with Cloudflare Workers is a strong advantage.</p><p>Cloudflare Experience</p><p>For the Senior position , hands-on Cloudflare implementation experience is required. For the Mid-Level position , Cloudflare experience is a strong advantage but is not mandatory where you bring strong experience with comparable CDN, WAF or Zero Trust technologies . Candidates coming from platforms such as Akamai or other relevant CDN/security technologies can be considered where the underlying technical foundation is strong. BRIXIO provides access to Cloudflare University, partner-only training and funded certification to support continued development.</p><p>Delivery Experience</p><p>Senior Engineer 5+ years of experience implementing network, security or cloud infrastructure for external clients. Demonstrated experience owning technical delivery within client-facing projects. Hands-on Cloudflare implementation experience. Ability to independently lead technical client discussions and implementation activities.</p><p>Mid-Level Engineer 3+ years of relevant experience in network, security or cloud environments. Alternatively, strong technical support or NOC experience combined with genuine implementation exposure. Strong technical fundamentals and the ability to develop deeper Cloudflare expertise.</p><p>For Both Levels</p><p>Experience working within a professional services, consultancy, MSP or systems integrator environment with committed project timelines. Experience with production cutovers or migrations under formal change control is a significant advantage. Confidence working directly with external clients.</p><p>Languages</p><p>Full professional fluency in both French and English is a hard requirement. French is the primary working language for this portfolio. You will conduct technical workshops, participate in cutover and go-live calls, and prepare client-facing technical documentation in French. English is required for collaboration with BRIXIO's international teams and work involving Gulf and Asian accounts. Both French and English will be assessed during the interview process.</p><p></p><h3>How You Work</h3>We are looking for someone who is: Rigorous and methodical when working with production environments. Disciplined about documenting configurations and changes as work progresses. Comfortable working directly with clients, including when communicating technical risks or problems. Honest about the limits of their knowledge and willing to involve the Principal Architect when appropriate. Able to distinguish between genuine technical blockers and issues that simply require additional implementation time. Comfortable working remotely within an international team spanning Morocco, France, the Gulf, Poland and the Philippines.<p></p>

<p><br> <strong>Position:</strong> <br>Marketing Manager<br> <br> <strong>Summary:</strong> <br>We are looking for a highly experienced Marketing Manager to join our team at one of our clients in Morocco. <br> <br> <strong>Responsibilities:</strong> <br> Develop and implement marketing strategies to achieve business objectives.<br> Manage and coordinate cross-functional teams to execute marketing campaigns.<br> Analyze market trends and customer insights to inform marketing decisions.<br> Create compelling content for various marketing channels including social media, email, and print.<br> Monitor and report on the performance of marketing initiatives.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in Marketing, Business Administration, or a related field<br> Minimum 5 years of experience in a similar role<br> Strategic planning<br> Campaign management<br> Content creation<br> Data analysis<br> Team leadership<br></p>

<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for operators for our Bouskoura site, whose various tasks will be as follows:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verification of the machine's input parameters</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Preparing batches for production launch</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Batch quality assurance</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Following production instructions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Recording of input and output demand parameters</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect for production objectives in terms of quantity and time</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">R reactivity in the face of incidents</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Compliance with instructions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, precision and autonomy.&nbsp;</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ST is proud to be certified among the 17 Global Top Employers 2025 and to be the first and only semiconductor company to receive this distinction. ST was recognized in this ranking thanks to its continuous improvement approach, notably through its commitment to ethics and integrity, purpose and values, organization and change management, as well as its business strategy and performance. In France, ST has also been awarded the Happy Trainee 2025 label. We cultivate an inclusive and diverse work environment where discrimination has no place. Our ambition is to recruit and retain talent that reflects the richness of the societies in which we operate. We are committed to fairness in career development, professional opportunities, and compensation. At ST, we encourage candidates who don't necessarily meet all the criteria to apply, because we believe in the value of diverse backgrounds and offer real opportunities for learning and growth. Diversity, equity, and inclusion are core values ​​that shape our company culture. To discover all our opportunities, visit st.com/careers.</font></font></p>

<p>Within the project, your main tasks will include:</p> <p> <strong>1. Test Case Automation</strong> </p> <ul> <li>Design and implement system-level test cases in Robot Framework, backed by Python keyword libraries.</li> <li>Validate against real system evidence: DLT traces, device logs, SSH command output on multiple OS domains (Linux/RichOS, QNX, ...), diagnostic responses, and cloud-side backend APIs.</li> </ul> <p> <strong>2. Test Process</strong> </p> <ul> <li>Build and maintain the integration between test execution and Jira / Xray (Cloud).</li> <li>Own the CI/CD pipelines (GitLab CI, Artifactory) that run flashing, coding, test execution and reporting stages.</li> </ul> <p> <strong>3. Test Bench &amp; ECU Operation</strong> </p> <ul> <li>Set up, configure and troubleshoot HIL / standalone test benches and lab infrastructure: ECU wiring and power control, network access (SSH jump hosts, static IPs).</li> <li>Flash and code ECUs, manage software builds and variants, drive diagnostics over DoIP/UDS, and work with vehicle bus interfaces (CAN/Ethernet).</li> <li>Maintain bench configuration.</li> <li>Diagnose failures across the full stack and correctly attribute.</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Profile :</strong> </p> <ul> <li>Master s degree (BAC+5) from an engineering school or university specializing in embedded systems.</li> <li>Experience in Testing.</li> <li>Overall experience from 3 to 8 years.</li> </ul> <p> <strong>Requirements :</strong> </p> <ul> <li>Programming</li> <li>Python (reviewable, maintainable code)</li> <li>Test framework</li> <li>Robot Framework experience building libraries and writing keywords</li> <li>ALM tooling</li> <li>Hands-on Jira + Confluence + Xray automation</li> <li>CI/CD</li> <li>GitLab CI (or Jenkins/GitHub Actions), Git branching discipline</li> <li>Embedded / automotive</li> <li>ECU flashing &amp; coding, UDS/DoIP diagnostics, DLT logging, Linux and QNX shell fluency</li> <li>Connectivity</li> <li>Practical grasp of HTTP/REST, MQTT, proxies, TLS/certificates, OAuth tokens, network debugging</li></ul>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Project Manager, for one of its clients. The role involves supporting day-to-day PMO execution for the digital-bank program by coordinating workstreams and maintaining delivery controls.<br> <br> <strong>Position:</strong> <br>Project Manager<br> <br> <strong>Summary:</strong> <br>Support day-to-day PMO execution for the digital-bank program by coordinating workstreams, maintaining delivery controls, preparing governance materials, and driving closure of actions and dependencies.<br> <br> <strong>Responsibilities:</strong> <br> Build and maintain an integrated delivery roadmap covering business, digital, marketing, technology, finance, operations, and customer-service workstreams.<br> Define and track milestones, deliverables, owners, dependencies, risks, open decisions, and mitigation actions through go-live.<br> Prepare governance forums, agendas, decision points, meeting materials, action logs, and follow-up reporting.<br> Monitor workstream and squad progress, identify blockers or scope gaps, and coordinate resolution across teams.<br> Produce clear status dashboards and management reporting covering schedule, quality, dependencies, risks, and decisions.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor's or Master's degree in a relevant field<br> 5 years of consulting or transformation-delivery experience, preferably in banking or digital initiatives<br> Hands-on capability in planning, status reporting, risk and issue tracking, and stakeholder coordination.<br> Well-organized, detail-oriented, and comfortable working across multiple teams and deadlines.<br> </p>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Senior Project Manager, for one of its clients. This role involves leading the PMO delivery effort for the digital-bank setup, providing senior oversight across major workstreams and ensuring that governance, risks, dependencies, and executive decisions remain aligned with the launch roadmap.<br> <br> <strong>Position:</strong> <br>Senior Project Manager<br> <br> <strong>Summary:</strong> <br>Lead the PMO delivery effort for the digital-bank setup, providing senior oversight across major workstreams and ensuring that governance, risks, dependencies, and executive decisions remain aligned with the launch roadmap.<br> <br> <strong>Responsibilities:</strong> <br> Build and maintain an integrated delivery roadmap covering business, digital, marketing, technology, finance, operations, and customer-service workstreams.<br> Define and track milestones, deliverables, owners, dependencies, risks, open decisions, and mitigation actions through go-live.<br> Prepare governance forums, agendas, decision points, meeting materials, action logs, and follow-up reporting.<br> Monitor workstream and squad progress, identify blockers or scope gaps, and coordinate resolution across teams.<br> Produce clear status dashboards and management reporting covering schedule, quality, dependencies, risks, and decisions.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor's or Master's degree in a relevant field<br> 5+ years of experience with former consulting experience leading PMO teams, preferably within banking or digital-transformation programs.<br> Strong program governance<br> Executive stakeholder management<br> Risk management<br> Cross-functional delivery experience<br> Ability to lead complex, multi-workstream initiatives in an onsite client environment<br> </p>

<p><b>1. Shift Operations Management</b></p><p><br></p><p>Ensure production execution according to planning, priorities, and operational procedures.</p><p>Monitor daily output and ensure achievement of production targets (OEE, yield, scrap, cycle time).</p><p>Coordinate shift activities and ensure proper handover between shifts.</p><p><b><br></b></p><p><b>2. Team Supervision</b></p><p><br></p><p>Lead and support operators/technicians during the shift.</p><p>Ensure correct manpower allocation based on workload and critical operations.</p><p>Coach and motivate the team to improve performance and discipline.</p><p>Ensure compliance with attendance, shift rules, and shopfloor organization.</p><p><b><br></b></p><p><b>3. Quality &amp; Process Control</b></p><p><br></p><p>Ensure compliance with quality standards, work instructions and process parameters.</p><p>React quickly to deviations and coordinate containment actions when needed.</p><p>Support investigations of non-conformities and implement corrective actions.</p><p><b><br></b></p><p><b>4. Safety &amp; Compliance</b></p><p><br></p><p>Ensure strict compliance with safety rules and internal policies.</p><p>Promote safety culture (5S, PPE usage, safe behavior).</p><p>Stop production if required in case of safety risk.</p><p><b><br></b></p><p><b>5. Troubleshooting &amp; Escalation</b></p><p><br></p><p>Provide first-level troubleshooting for process/equipment issues.</p><p>Coordinate with Maintenance, Process Engineering and Quality teams for resolution.</p><p>Escalate major issues according to escalation procedures.</p><p><b><br></b></p><p><b>6. Continuous Improvement</b></p><p><br></p><p>Participate in Lean manufacturing initiatives (5S, Kaizen, SMED, standard work).</p><p>Identify improvement opportunities and implement action plans.</p><p>Contribute to reduction of downtime, scrap and rework.</p><p><b><br></b></p><p><b>7. Reporting &amp; Documentation</b></p><p><br></p><p>Prepare shift reports (production output, issues, actions, downtime reasons).</p><p>Ensure proper documentation and traceability (logs, checklists, deviations).</p><p>Ensure correct KPI tracking and data accuracy.</p><p><b><br></b></p><p><b>8. Key Performance Indicators (KPIs)</b></p><p><br></p><p>Production output vs plan</p><p>OEE / Efficiency</p><p>Downtime reduction</p><p>Scrap and yield performance</p><p>Quality incidents / deviations</p><p>Safety incidents / near misses</p><p>5S audit score</p><p>Team discipline &amp; shift stability</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>YOUR SKILLS &amp; EXPERIENCES :</b></p><p><br></p><p>Engineer degree in Industrial Engineering, Mechanical, Electrical,&nbsp; Automation….. from big school.</p><p><br></p><p>internship experience in manufacturing is a plus.</p><p><br></p><p>Willingness to work in shifts (including nights/weekends depending on schedule).</p><p><br></p><p>Leadership potential and ability to manage shopfloor teams.</p><p><br></p><p>Strong communication skills and ability to coordinate multiple stakeholders.</p><p><br></p><p>Problem-solving mindset (structured thinking, root cause analysis).</p><p><br></p><p>Ability to work under pressure and handle priorities in real-time.</p><p><br></p><p>Basic understanding of manufacturing processes and industrial KPIs.</p><p><br></p><p>Knowledge of Lean Manufacturing principles is a plus.</p><p><br></p><p>Good computer skills (Excel, reporting tools, ERP/MES knowledge is a plus).</p><p><br></p><p>French: fluent ;&nbsp; &nbsp;English: intermediate to fluent (preferred)</p>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Channel &amp; Innovation Lead, for one of its clients. This role involves orchestrating a consistent customer experience across digital and assisted channels while establishing an innovation pipeline and test-and-learn culture for the new digital bank.<br> <br> <strong>Position:</strong> <br>Channel &amp; Innovation Lead<br> <br> <strong>Summary:</strong> <br>Orchestrate a consistent customer experience across digital and assisted channels while establishing an innovation pipeline and test-and-learn culture for the new digital bank.<br> <br> <strong>Responsibilities:</strong> <br> Define orchestration principles across mobile app, web, notifications, chatbot, call center, branches, ATMs, kiosks, and other relevant channels.<br> Ensure customer journeys are coherent, simple, and aligned with the digital bank value proposition across self-service and assisted touchpoints.<br> Identify journey breaks and coordinate cross-channel improvements with Product, Business, Marketing, Technology, Operations, and Support teams.<br> Contribute to the design and optimization of priority journeys such as onboarding, login, accounts, cards, payments, savings, support, complaints, activation, and usage.<br> Build and manage an innovation pipeline covering new features, personalization, gamification, self-service, marketplace concepts, financial wellness, and other value-added services.<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in a relevant field<br> 8-12 years of experience in digital channels, customer journeys, innovation, product management, or transformation<br> Proven experience orchestrating omnichannel customer experiences across web, mobile, ATM/kiosk, call center, and assisted channels.<br> Strong innovation, experimentation, customer-experience, and cross-functional leadership capability.<br> Experience establishing or leading a center of excellence is advantageous.<br> </p>

<p>Serve as a primary point of contact for customer service-related activities and operational coordination.<br>• Ensure timely processing and follow-up of customer requests, inquiries, and operational needs.<br>• Support order management, documentation, reporting, and coordination of day-to-day business activities as applicable.<br>• Maintain high service levels and proactively address issues impacting customer satisfaction.<br>Manage and coordinate administrative processes and activities within the assigned scope of responsibility.<br>• Organize and maintain relevant records, documentation, trackers, and operational reports.<br>• Ensure business continuity by providing administrative support during team member absences when required.<br>• Coordinate meetings, communications, and operational activities involving internal and external stakeholders.<br>Liaise effectively with cross-functional teams including Commercial, Medical, Finance, Supply Chain, Quality, and external partners.<br>• Provide guidance and support regarding processes, procedures, systems, and departmental requirements.<br>• Build collaborative relationships to facilitate effective business execution and problem resolution.<br>Identify opportunities to simplify, optimize, and improve operational processes.<br>• Contribute to the implementation of new or revised procedures and systems.<br>• Participate in projects and initiatives aimed at improving efficiency, customer experience, and operational effectiveness.<br>• Support the development and sharing of best practices.<br>Ensure all activities are conducted in accordance with Novartis policies, local regulations, and compliance requirements.<br>• Report technical complaints, adverse events, and special situation cases related to Novartis products within 24 hours of receipt and according to applicable procedures.<br>• Support audit readiness and maintain proper documentation standards.<br>• Ensure accurate handling of marketing samples where applicable and in compliance with local requirements.<br>Support onboarding and knowledge transfer activities for new employees.<br>• Contribute to a positive and collaborative team environment.<br>• Share knowledge and expertise to enhance overall team effectiveness.<br>Key Performance Indicators (KPIs)<br>• Achievement of agreed customer service and operational service levels.<br>• Timeliness and accuracy of administrative and operational activities.<br>• Stakeholder satisfaction and quality of support provided.<br>• Continuous improvement initiatives successfully implemented.<br>• Compliance with reporting requirements, quality standards, and Novartis procedures.<br>• Effective management of departmental administrative processes and coordination activities.<br>• Accuracy and completeness of documentation and reporting.<br><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements</strong> Education<br>• Bachelor's degree in Business Administration, Management, Supply Chain, Customer Service, Life Sciences, or a related field.<br>• Equivalent professional experience may be considered.<br>Work Experience<br>• Minimum 2-4 years of experience in customer service, administration, operations coordination, or a similar support function.<br>• Experience working within a multinational and cross-functional environment.<br>• Experience collaborating with diverse stakeholders across functions and geographies.<br>• Pharmaceutical industry experience is considered an advantage.<br>Languages<br>• Fluent in Arabic, French and English, both written and spoken.<br>Work Location<br>• This position is site-based and requires regular on-site presence at the Novartis Manufacturing Site, Casablanca .<br>• The incumbent will work closely with operational, quality, supply chain, customer service, and support functions based on the manufacturing site to ensure effective coordination and business continuity.<br>• Given the operational nature of the role, regular physical presence on site is required.</p>

<p>Summary of the work:</p><p><br></p><p>Performs diagnostics, repairs and reassemblies of engine-related products in a maintenance workshop, under limited supervision.</p><p><br></p><p>Main responsibilities:</p><p><br></p><p>Uses established procedures and policies effectively to perform complex repairs, including identifying and preparing the necessary parts and tools.</p><p><br></p><p>Disassemble, inspect, clean and reassemble engines and/or engine components</p><p><br></p><p>Performs preventative maintenance based on engine assessment</p><p><br></p><p>Assists more experienced technicians in performing diagnostics and developing engine repair plans in the workshop</p><p><br></p><p>Complete the required documents such as service sheets, attendance sheets, warranty claims and quality-related documents on handwritten forms or via the company's system data entry screens.</p><p><br></p><p>Complete the online training with the required professional skills and qualifications.</p><p><br></p><p>Maintains the cleanliness and proper functioning of the workspace and tools</p><p><br></p><p>Comply with all applicable health, safety, and environmental procedures, policies, and legislation, and notify their supervisor of any problems or incidents.</p><p><br></p><p>SKILLS:</p><p><br></p><p>Communicating effectively - Designing and implementing diverse means of communication, demonstrating a nuanced understanding of the specific needs of different stakeholders.</p><p><br></p><p>Being customer-oriented - Developing strong relationships with customers and providing customer-oriented solutions.</p><p><br></p><p>Being capable of personal development - Actively seeking new ways to develop and be stimulated using both formal and informal development channels.</p><p><br></p><p>Adapting to situations - Adapting one's approach and behavior in real time so that they are in line with the specific requirements of each situation.</p><p><br></p><p>Health and Safety Fundamentals - Promotes and embodies proactive health and safety behaviors by identifying, reporting, and participating in health and safety improvement measures, in order to create an interdependent culture and help eliminate workplace injuries.</p><p><br></p><p>Diagnostics application - Translates customer complaints; troubleshoots problems by following guided workflows and procedures and using specialized tools, and identifies faulty software modules; validates the repair by reproducing the problem to test that it has been fixed; documents the results of the repair in the systems to communicate the actions taken for payment and incident tracking purposes over time.</p><p><br></p><p>Application of electronic service tools - Identifies the range of available hardware and software tools required for a service event; uses appropriate electronic tools to maintain product viability or to diagnose or troubleshoot it; interprets the results or recommendations of these tools to determine the next steps in resolving the event.</p><p><br></p><p>Interactions with engine systems - Interprets and analyzes the relationships between internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, transmission, aftertreatment, controls, sensors, etc.) using tools and service publications (from Cummins and the original equipment manufacturer) and taking steps to diagnose and repair effectively and correctly.</p><p><br></p><p>Product Repair and Maintenance - Repairs and maintains mechanical/electrical products within standard repair times to ensure quality repair; disassembles and assembles engines or generator sets following guidelines to ensure a clean and organized environment; inspects and replaces parts and components according to reuse guidelines to minimize customer ownership costs; performs progressive checks to restore to pre-failure condition.</p><p><br></p><p>Maintenance documentation - Creates and verifies technical information and information on equipment and customers; captures specific data using the required service tools; follows procedures and documents the necessary information in the management system so as to have good visibility on the work undertaken.</p><p><br></p><p>Technical Escalation - Obtains information on technical product issues and utilizes available resources, including data management tools; escalates issues to a higher level of expertise by matching customer response time with investigation efforts; captures problem resolution steps in the appropriate database to ensure consistent transitions and timely resolution.</p><p><br></p><p>Appreciating differences - Recognizing the asset that different perspectives and cultures represent for an organization.</p><p><br></p><p>Training courses, diplomas, certifications:</p><p><br></p><p>Qualified apprentice engine technician (preferred)</p><p><br></p><p>Professional diploma from a competent technical institution</p><p><br></p><p>Local driver's license (preferred)</p><p><br></p><p>This position may require a license to comply with export controls or sanctions regulations.</p><p><br></p><p>Experience:</p><p><br></p><p>Intermediate level of knowledge and/or experience regarding engine-related products</p><p><br></p><p>Education/ Experience:</p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apprentice Trained Engine Technician (Preferred)</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Vocational diploma from relevant technical institution</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Locally valid driving permit (Preferred)</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Intermediate level knowledge of and/or experience with engine products</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Relevant experience in HHP engine rebuilds.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>