Are you fluent in German and passionate about IT support? Our client in Rabat is seeking a dedicated German-speaking Help Desk Analyst to join their team.

Role Overview:

As an IT Help Desk Analyst, you will provide vital support to German-speaking customers. Your responsibilities will include handling helpdesk queries, configuring equipment, maintaining backups, and installing/de-installing software. Your primary goal will be to resolve client issues by identifying problems, researching solutions, and guiding clients through corrective steps.

Daily Responsibilities:

• Diagnose and resolve hardware/software/network issues via telephone for end users
• Route problems to internal support teams
• Coordinate with vendors and support staff to gain technical knowledge
• Administer and manage user access in various systems
• Document and manage problems, work requests, and resolutions using the Call Tracking System

Candidate Profile:

Soft Skills:

• Excellent verbal and written communication skills
• Strong customer handling skills and resourcefulness for unforeseen situations
• Quick learner with a willingness to continuously acquire new information

Technical Requirements:

• Understanding of the IT environment and eagerness to learn new processes and technologies
• Proficiency with Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, and PC hardware
• Knowledge of ITIL is a plus

Language Requirements:

• Fluent in German (oral and written)
• Proficiency in English, at least B2 level

If you have a passion for IT support and excellent communication skills in German, apply now to join our client's dynamic team in Rabat!