Job description

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Ensure quality customer relations by phone, handle their requests, and provide suitable answers/solutions to their needs in terms of advice and product offers.
Your tasks will be as follows:

• Handle customer requests,
• Advise and inform clients/prospects on current offers,
• Promote and sell bank products and services by phone,
• Update and enrich customer data,
• Initiate customer complaints,
• Ensure compliance with quality standards and banking procedures.

A natural salesperson, with a Bac+3 level of education (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)

• You have previous experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with training provided.
• You master the following languages: French, English
• You are dynamic and enjoy challenges

Required skills:

Know-how:

• Organizational skills,
• Analytical and synthesis skills,
• Customer focus,
• Results-oriented,
• Learning and assimilation ability,
• Influence and persuasion.

Interpersonal skills:

• Active listening,
• Responsiveness,
• Communication,
• Adaptability,
• Emotional intelligence,
• Stress resistance,
• Interpersonal skills.