Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

As a Claims Adjuster, your main mission would be to ensure a quality level of claims management services in accordance with the quantitative and qualitative objectives of the department, seeking sustainable customer satisfaction and control of claims costs.

You will be responsible for managing claims from declaration to closure:

• Handle incoming flows (telephone or deferred flows) originating directly or indirectly from customers


• Review claim declarations and determine the guarantees and benefits to be applied according to the contract, identify potential recourse, and appoint experts if necessary


• Analyze requests and process the various actions that result


• Analyze risks and check the compliance of files, informing the relevant departments


• Detect fraud and forward the file to the fraud contact


• Seek compensation solutions, negotiate the compensation amount based on the solution implemented, and propose associated service offers with the aim of better controlling technical costs


• Inform, guide, and respond to requests from customers/general agents/service providers by mail, phone, fax


• Alert your management about sensitive cases


• Proceed with the settlement of the claim within the limits of the settlement authority and close or transfer the file


• May be required to analyze customers' contractual situations based on their coverage level


• May be required to market services that meet their needs based on opportunities
   

With higher education from Bac + 2 to Bac + 4, you:

• Perfectly master the French language in writing and speaking.


• Master customer relationship management techniques as well as office software.


• Have a detail-oriented and analytical mind.


• Have strong argumentation skills.


• Have a sense of responsibility and teamwork.


• Know how to adapt to changes and evolutions