Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

As a Claims Adjuster, your main mission would be to ensure a quality level of claims management services in accordance with the quantitative and qualitative objectives of the department, seeking sustainable customer satisfaction and controlling claims costs.

You will be responsible for managing claims from declaration to closure:

• Handle incoming flows (phone or deferred) from customers directly or indirectly


• Examine claim declarations and determine the guarantees and benefits to be applied according to the contract, identify potential recourse, and assign experts if necessary


• Analyze requests and process the various related actions


• Analyze risks and check the compliance of files, and inform the relevant departments


• Detect fraud and forward the file to the fraud contact person


• Seek compensation solutions, negotiate the compensation amount based on the implemented solution, and propose associated service offers to better control technical costs


• Inform, guide, and respond to inquiries from customers/general agents/service providers by mail, phone, or fax


• Alert management on sensitive cases


• Proceed with the settlement of the claim within the limits of the settlement authority and close or transfer the file


• May be required to analyze the contractual situation of clients based on their coverage level


• May be required to market services that meet their needs based on opportunities.
  
  

With higher education from Bac + 2 to Bac + 4, you:

• Perfectly master the French language in writing and speaking.


• Master customer relationship management techniques and office software.


• Have an eye for detail and analytical skills.


• Have strong argumentation skills.


• Have a sense of responsibility and teamwork.


• Are adaptable to changes and evolutions.