Job description

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job Description

Foundever is hiring customer advisors for its site in Yaacoub El Mansour to handle incoming calls:

Join a new, fast-growing business for a new professional opportunity.
Are you interested? Apply now!

Your main tasks will be:

• Listen to and diagnose customer needs to provide them with a suitable solution.
• Apply defined processes and master the use of tools.
• Report any information that helps identify a malfunction or improve a procedure.
• Contribute to the smooth running of the service.

Profile Sought

• Educated to Baccalaureate level or higher.

• You have an excellent level of French (both spoken and written).
• Good listening and service skills.
• You have good argumentation skills.
• Your temperament and interpersonal skills make it easy for you to connect with others.
• Commercial and interpersonal skills in customer management.
• Desirable knowledge of the Banking sector.
• Ability to manage difficult situations and clients.

Social Benefits and Others

• Attractive remuneration (fixed salary + uncapped bonuses).
• CDI contract from the first day of training.
• 100% paid training.
• Confirmed salary upon hiring.
• Senior salary (+ 5 years of experience).
• Welcome bonus subject to conditions (Attendance and Performance).
• IOBSP certification.
• Attractive social benefits (Health Insurance, Social Club, etc.).