Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. [+]

As part of our development, we are currently looking for a bilingual HR coordinator.

Missions:

Advice and support for operational staff

• Respond to operational staff requests on all HR topics (recruitment, personnel administration, mutual insurance, payroll, labor law, compensation, performance management, training, career management, ...).


• Support managers in establishing a culture of performance, meritocracy, and equal treatment (absenteeism monitoring, performance management, internal mobility management, disciplinary management, ...).


• Assist operational staff in their HR-related decisions by helping them integrate the HR variable into their decisions (recruitment, disciplinary decisions, performance reviews, promotions, ...).


• Explain and ensure the application of all HR procedures by operational staff.


• Update HR monitoring and reporting tools and submit them to the human resources department on a monthly basis.


• Develop all social dashboards for monitoring activity (absenteeism, performance, turnover, compensation, leave, ...).

HR Development

• Coordinate, lead, and monitor the integration process,


• Support managers in team development: determine support needs, define the training plan for employees in the scope of the function, prepare and support succession plans in coordination with the human resources department,


• Update job descriptions and performance evaluation form templates,


• Deploy and lead actions following the annual employee satisfaction survey.

With a Bac+3 / Bac+4 degree in HR, you have at least 2 years of experience in a similar role.

Personal Skills:

• Broad understanding of the HR service


• Dynamism


• Good interpersonal skills, diplomacy


• Professionalism


• Listening skills and availability


• Adaptability