Genius Services is primarily driven by a collaborative culture, where people, trust and teamwork are central to daily operations. A close management approach supports guidance, accountability and strong professional relationships, enabling employees to actively contribute to collective success. This culture is complemented by an innovation-oriented dimension that encourages creativity, initiative and adaptability, along with a balanced competitive component that stimulates commitment and performance. A lighter organizational structure provides consistency and efficiency while maintaining flexibility. [+]

We are recruiting for the establishment of our internal center in Morocco, a Quality Analyst with proven experience in quality within an IT support service.

Quality monitoring:

Support and control of interventions with technicians, from start to finish.

Technical analysis of different interventions.

Customer SAT post-intervention:

Carrying out and monitoring customer satisfaction after intervention.

· Bac+2 in IT or equivalent training.

. Proven experience in quality within an IT support service (minimum 3 years).

· Geographical knowledge.

· Ability to evolve in a technical environment.

· Be autonomous, rigorous, and organized.

· Demonstrate adaptability and analytical insight.

· Be a good listener and pedagogical.

· Have good interpersonal skills.

· Be available and responsive.