Job description
Job :
A major player in the Insurance / Brokerage sector is looking for a new talent to join its dynamic team in Casablanca. This is an ideal opportunity for those who aspire to grow professionally in an environment that recognizes and rewards efficiency and performance.
The main goal of this position is to actively contribute to achieving the company's commercial objectives by providing exceptional customer service and managing requests with professionalism and responsiveness. It's about becoming a key part of the customer experience.
Your main tasks will include:
- Welcoming, informing, and advising clients on products and services.
- Processing incoming requests (phone, email, etc.) with care.
- Following up on client files and resolving issues.
- Participating in the continuous improvement of service processes.
- Collaborating effectively with other teams to ensure a smooth experience.
Required profile :
Your background is valued, and we are open to self-taught individuals. Training focused on call center jobs would be a plus.
A first experience of 1 to 2 years in a similar role, ideally in the insurance or brokerage sector, is required. Your proven ability to manage a volume of calls and interact with a diverse clientele will be particularly appreciated.
We are looking for someone with excellent interpersonal skills and a strong capacity for listening. Good communication, mastery of basic computer tools, as well as strong organization and the ability to manage stress are essential. Adaptability and proactivity are also major assets.