Job description
Company culture :
Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.
Job :
MCS is currently recruiting Commercial Assistants for Call Reception.
Your main mission will be:
• Receiving telephone calls from clients and company employees (French market) B2B and B2C
• In-depth and targeted analysis of customer needs
• Directing calls to the right contact person using internal tools
• Sending emails to take messages
• Sending requested documents
• Projecting a positive image of the company represented.
Required profile :
Required skills and experience:
- Associate's or Bachelor's degree
- 2 years of experience in a call center, specifically in call reception, is mandatory.
- Very good command of spoken and written French, good speaking skills
- Good listening and service skills, comfortable on the phone
- Excellent ability to absorb information
- Proficiency in office software (Word, Excel, PowerPoint…) would be a plus
Personal qualities:
- Team spirit and willingness to share best practices
- Focus on continuous improvement
Your personal involvement and proactivity will be assets for success in this role
Administrative hours + Weekend OFF