Job description

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Training start date: Monday, June 8

Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).

Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.

Your tasks:

Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.

Technical support: diagnose and resolve issues related to cable, internet, and TV services.

Customer follow-up: update information in our CRM tools.

Additional sales: propose premium options and achieve sales targets.

Customer retention: promote existing offers to strengthen satisfaction and loyalty.

Training start date: Monday, June 8

Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).

Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.

Your tasks:

Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.

Technical support: diagnose and resolve issues related to cable, internet, and TV services.

Customer follow-up: update information in our CRM tools.

Additional sales: propose premium options and achieve sales targets.

Customer retention: promote existing offers to strengthen satisfaction and loyalty.

Perfect command of French and English (spoken and written).

Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude).

Excellent active listening and persuasion skills.

Computer literacy and speed of execution.

Team spirit, enjoyment of challenges, and results-oriented.

Permanent contract upon integration.

Paid initial training starting June 8 + sales coaching.

CNSS (Moroccan Social Security) + free private health coverage.

Round-trip transportation provided.

Attractive performance bonuses.

Career advancement opportunities in a modern and dynamic international environment.