Job description

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Do you enjoy solving problems as much as seizing sales opportunities?
At ADM Value, we are hiring Customer Advisors for one of our clients, for a customer service and technical support project in the energy sector.
You will handle inbound calls from individuals: assisting them with information requests, billing questions, and technical problems, and suggesting suitable options based on their needs.

• Respond to information requests and complaints from individual customers (explaining bills, managing customer accounts, etc.).
• Handle requests related to technical issues.
• Perform commercial upselling: offer adapted options and additional sales based on the customer's profile.
• Ensure customer satisfaction in every interaction through quality follow-up.

Social benefits and others
You will join ADM Value on a permanent contract (CDI), in a structured team with a salary that includes a variable part linked to your results.

• Permanent contract (CDI) from hiring.
• Paid initial training from the first day.
• Social coverage: CNSS + AMO.
• Meal allowance + transport allowance.
• Monthly activity bonus from the first full month of production.
• Sales performance bonuses.
• Employee partnerships: preferential rates (services, leisure, shopping...).
• Stimulating environment, fostering progress and personal growth.

Working hours
Monday to Saturday: 9 AM - 7 PM (French time, depending on time zone). On-site position at our Rabat office.
Net Salary + bonuses
Salary package of over 6600 Dhs (Uncapped bonus)

• Mixed customer service and sales profile: you know how to listen and persuade.
• Excellent French level (spoken and written), essential.
• Experience desired in the energy sector and/or technical support.
• Very good interpersonal skills and ability to manage different types of requests.
• Comfortable with computer tools.