Call Center Jobs in Morocco

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Demarche de progres - Pilotage de projet d'amelioration et/ou transformation - BB/MBB</p><br><br><p>Black BELT F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Vous pilotez/accompagnez les initiatives de progrès nécessaires à l'atteinte des objectifs du centre d'excellence industriel<br>Vos principales missions :<br>- Vous pilotez les projets d'amélioration avec les méthodologies du lean Sigma en étroite collaboration avec les managers et les opérationnels, tout en y associant la conduite du changement appropriée<br>- Vous accompagnez le déploiement du système d'excellence opérationnel groupe « One Safran »<br>- Vous contribuez au déploiement des solutions 4.0 en manufacturing<br>- Vous contribuez au déploiement de la culture de Lean Sigma et de progrès continu par des actions de communication et de formation<br>- Vous œuvrez pour créer les conditions de participation des équipes à l'amélioration continue, de l'implication de chacun, du travail collaboratif, du développement de l'intelligence collective avec un impact favorable sur la Qualité de Vie au Travail.<br>- Vous êtes orienté « performance » et identifiez ou pilotez les actions de progrès contributives<br>- Vous apportez un support méthodologique sur l'utilisation des outils Lean Sigma et de la conduite du changement<br>- Vous portez le bon fonctionnement de certaines des démarches sociétés/groupe : Innovation Participative, 5S, QRQC, TPM, SMED ...<br>- Vous tutorez les Green Belts dans leur chantier jusqu'à leur certification<br>- Vous œuvrez pour le déploiement des yellow belts<br>- Vous contribuez à la définition des projets, des actions prioritaires et au reporting du plan de progrès<br>- Vous participez au partage d'expériences et aux bonnes pratiques au sein de la communauté Black Belt de la société<br>- Vous contribuez à renforcer les compétences et l'image du Lean-Sigma à travers des formations et des communautés et/ou autres événements/outils</p><br><br><p>Un candidat non black belt bénéficiera d'une formation groupe, d'un parcours et d'un accompagnement jusqu'à sa certification black belt groupe</p><br><br><p>Plusieurs expériences dans des fonctions industrielles (production, qualité, supply chain, méthodes…)<br>- Expérience réussie de management d'équipe ou transverse<br>- Autonomie, capacité d'analyse, prise de recul et esprit de synthèse<br>- Capacité à conduire le changement<br>- Capacité de communication (écoute, feedback et empathie), de négociation et de Leadership<br>- Dynamique et esprit d'équipe<br>- Green Belt ou black belt certifié serai un plus.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Join Yazaki. Connect to the future.&nbsp;</strong></p><br> <p><strong>Country</strong>:&nbsp;Morocco (MA)&nbsp;<br><strong>City</strong>:&nbsp;Meknes<br><strong>Worksite / Location</strong>:&nbsp;Meknes Plant 1&nbsp;</p><br> <p><strong>Job Function</strong>:&nbsp;EDS_Logistics&nbsp;<br><strong>Job Discipline</strong>:&nbsp;&nbsp;<br><strong>Job Family</strong>:&nbsp;Operational Logistics</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;Planning Supervisor in our plant in Meknes .&nbsp;</p><br><p><span><strong>Tasks &amp; Attributions :&nbsp;</strong></span></p><br> <ul> <li>Receive and organize customer order forecasts.</li> <li>Prepare and release weekly production plans.</li> <li>Monitor production and shipping schedules to meet customer requirements.</li> <li>Control inventory levels and reduce dead stock.</li> <li>Analyze customer orders and identify capacity gaps.</li> <li>Coordinate with Service Center and relevant departments on order changes.</li> <li>Manage urgent, pull-forward, and non-forecast orders.</li> <li>Monitor WOS, MPS, and related SAP transactions.</li> <li>Analyze daily production output and report abnormalities.</li> <li>Follow up on rework plans, premium freight documentation, and order fluctuation reports</li> </ul> <p><span><strong>Qualifications :&nbsp;</strong></span></p><br> <ul> <li>Master degree in Industrial Engineering, Logistics or Equivalent ,&nbsp;</li> <li>Min 4 years of Experience in the same role .&nbsp;</li> <li>Experience working with SAP (PP/MM) or other ERP systems .</li> <li>Strong analytical and problem-solving skills with the ability to interpret production and demand data .</li> <li>Ability to manage multiple priorities and perform well under pressure in a fast-paced manufacturing environment.</li> <li>Good command of English and French (written and spoken).</li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Chargé(e) de recrutement – Sourcing &amp; Intégration | Fès</strong></span><br>Sourcing, entretiens, forums de recrutement : et si c'était votre quotidien ? AXA Services Maroc démarre son activité à Fès et recrute son/sa <strong>Chargé(e) de recrutement</strong> <br>Ici, vous ne remplissez pas qu'un pipeline : vous constituez les premières équipes d'un nouveau site. Rattaché(e) au Manager Recrutement, vous recruterez nos futurs collaborateurs, en externe comme en interne.<br><strong>Votre rôle</strong></p><br><ul><li>Piloter vos recrutements de bout en bout, de l'annonce jusqu'au feedback après entretien</li><li>Aller chercher les talents sur le terrain, lors des forums et des entretiens à chaud</li><li>Accompagner chaque recrue jusqu'à son intégration, main dans la main avec les équipes opérationnelles</li><li>Proposer et faire vivre des leviers pour améliorer la qualité de nos recrutements</li></ul><p><strong>Ce poste est fait pour vous si</strong></p><br><ul><li><p>vous avez au moins 2 ans d'expérience en recrutement, idéalement en volume (centre d'appels, intérim…)</p><br></li><li><p>vous trouvez les bons profils partout : job boards, vivier ATS et LinkedIn, dont vous faites aussi une vitrine pour notre marque employeur</p><br></li><li><p>vos screenings sont rapides et, en face à face, votre posture professionnelle met le candidat en confiance : vous êtes le premier ambassadeur d'AXA</p><br></li><li><p>votre français est irréprochable, à l'oral comme à l'écrit</p><br></li><li><p>les gros volumes vous stimulent, sans jamais sacrifier la qualité ni les délais</p><br></li><li><p>vous pilotez le cycle complet avec un ATS toujours propre : fiches à jour, zéro doublon, tags et données protégées</p><br></li><li><p>chaque candidat se sent écouté avec vous, même quand la réponse est négative</p><br></li><li><p>vous savez embarquer vos interlocuteurs et challenger leurs besoins avec tact</p><br></li><li><p>vous apprenez vite, et l'orientation client, l'esprit d'équipe et l'intégrité guident vos décisions</p><br></li></ul><p><strong>Pourquoi nous rejoindre ?</strong></p><br><ul><li>CDI au sein d'un groupe international</li><li>Immersion au démarrage pour s'approprier notre culture et nos métiers</li><li>Couverture santé jusqu'à 100 %</li><li>Plan d'épargne et retraite CIMR</li><li>Évolution et mobilité interne</li><li>Entreprise certifiée CGEM, +5 ans d'ancienneté moyenne</li></ul><p><strong>Déroulement des entretiens</strong></p><br><p><br>1. Premier échange RH<br>2. Entretien avec le Manager Recrutement<br>3. Entretien avec votre futur manager<br>4. Retour sur votre candidature<br>Vous ne cochez pas toutes les cases ? Votre potentiel compte autant que votre CV.<br>Nos postes sont ouverts à tous les talents, y compris aux personnes en situation de handicap.<br>Ce poste a votre nom dessus ? N'attendez plus, postulez ! </p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join <strong>Tri-Wall / Gecoinsa Maroc</strong>, a leading player in designing and making industrial and technical packaging. Located in the heart of the <strong>Tangier free zone</strong>, this <strong>industrial sales engineer</strong> position places you at the center of the Moroccan automotive ecosystem. Your mission is to carry out a proactive commercial development strategy with leading car manufacturers and suppliers, while providing sharp technical expertise to design innovative packaging solutions.</p><br><br><p>The main goal is to steadily grow the business in Morocco by combining both technical and sales skills. You will be a key contact person, able to carefully analyze customers' complex logistics needs, turn these requirements into cardboard, wood, or mixed packaging solutions, and manage the entire sales process, from the initial technical analysis to the final project approval.</p><br><br><p>Daily responsibilities include:</p><br><br><ul><li>Actively seeking and developing customers in industrial zones, initially focusing on the Tangier region.</li><li>Technically analyzing the constraints related to parts (dimensions, weight) and logistics flows to propose customized solutions.</li><li>Coordinating information flow between engineering, purchasing, and production departments to ensure technical feasibility.</li><li>Preparing accurate <strong>sales offers</strong> and performing rigorous cost calculations in Excel.</li><li>Closely monitoring prototypes, manufacturing stages, and customer approvals to ensure optimal satisfaction.</li></ul> <br> <br> Required profile : <p><strong>A higher education degree, such as an engineering degree in industrial engineering, mechanical engineering, process engineering, or logistics, is essential for success in this role.</strong></p><br><br><p>Proven experience in an <strong>industrial environment</strong> is required. Prior expertise in the automotive sector or in technical packaging, industrial logistics, or materials will be highly valued.</p><br><br><p><strong>The ideal candidate masters the following skills:</strong></p><br><br><ul><li>Fluent in <strong>French</strong>, with a <strong>B2 level in English and Spanish</strong>, in addition to Moroccan Arabic.</li><li>Excellent analytical and synthesis skills with a very good command of <strong>Excel</strong> for pricing.</li><li>Strong interpersonal skills for prospecting and account management.</li><li><strong>Driving license and personal vehicle are essential.</strong></li></ul><p><strong>Advantages:</strong></p><br><br><ul><li>• Experience in the automotive sector.</li><li>• Experience in industrial packaging, technical packaging, cardboard, wood, or industrial logistics.</li><li>• Proficiency in AutoCAD, SolidWorks, or other CAD tools.</li><li>• Experience in preparing technical offers or quotes.</li></ul><p><br><strong>Conditions</strong>:</p><br><br><ul><li>Fixed salary based on skills and experience. Indicative range: 150,000 to 250,000 Moroccan Dirhams gross per year.</li><li>Commissions.</li><li>Mileage allowance according to company policy.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Le Sofitel Agadir Thalassa Sea &amp; Spa est un hôtel situé entre dunes et océans, offrant 173 chambres&nbsp;avec 3 restaurants et un centre de Thalassothérapie. En tant que membre du groupe Accor, son cœur d'activité réside dans l'hôtellerie, la restauration et l'hébergement. Cet hôtel allie l'art de vivre français à l'hospitalité arabo-berbère, offrant ainsi des expériences clients exceptionnelles</p><br><br>Description du poste<br><br><p>Principales Responsabilités :</p><br><ul><li>Accueille chaleureusement et avec le sourire le client dès qu’il s’approche de la réception et reconnaît les clients réguliers.</li><li>Assure un check-in et un check-out rapide, efficace, courtois et personnalisé à chaque client en s’adressant à lui avec son nom au moins au début et à la fin de chaque interaction.</li><li>Applique les standards Sofitel</li><li>Fournit aux clients toutes les informations sur les services de l’hôtel au moment du check-in.</li><li>Veille au bon remplissage de la fiche de renseignement par le client et lui apporte l’aide nécessaire si besoin</li><li>Répond à toutes les demandes des clients selon les standards d’attitude et gère efficacement les réclamations en prenant les initiatives appropriées à la situation ou en consultant si nécessaire son supérieur hiérarchique.</li><li>Informe son supérieur des demandes, suggestions ou incidents signalés par le client.</li><li>Entretient une bonne communication et de bonnes relations avec les autres services de l’hôtel.</li><li>Veille sur le maintien de son matériel et de sa zone de travail dans de bonnes conditions d’hygiène.</li><li>Assiste à tous les programmes de formation de son service et applique les techniques apprises lors de l’exercice de ses fonctions.</li><li>Connaît les chambres et facilités de l’hôtel ainsi que l’historique et les tendances, les prévisions (prix moyen, taux d’occupation), l’activité des hôtels concurrents.</li><li>Veille sur son apparence et son hygiène personnelle conformément aux standards Sofitel</li><li>S’assure que tous les clients bénéficiant de promotions ou porteurs de carte de fidélité reçoivent tous les avantages conformément aux recommandations de la marque et du groupe.</li></ul><br>Qualifications<br><br><ul><li>Excellente présentation</li><li>Aisance relationnelle</li><li>Sens de l’accueil et du service</li><li>Disponibilité et réactivité&nbsp;&nbsp;</li><li>Esprit commercial</li><li>Capacité d’écoute et d’anticipation</li><li>Diplomatie et maîtrise de soi</li><li>Sens de l’organisation</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>As part of the expansion of our <strong>Supeco</strong> Business Unit, we are looking for <strong>Regional Department Managers</strong> to support our development and manage our activities in the different regions of Morocco.</p><br><br><p><strong>Missions and responsibilities:</strong></p><br><br><p>Reporting to the Operations Department, your main missions will be:</p><br><br><ul><li>To carry out permanent competitive monitoring in order to identify opportunities and risks within your scope.</li><li>To manage, coach, and support store teams to ensure operational excellence and compliance with the brand's standards.</li><li>To manage the commercial, financial, and operational performance of your region.</li><li>To analyze performance indicators and implement action plans necessary to achieve objectives.</li><li>To ensure the correct application of company procedures and policies.</li><li>To support the opening of new stores and contribute to network development.</li><li>To ensure customer satisfaction and continuous improvement of the in-store experience.</li><li>To develop team skills and promote a culture of performance and commitment.<br>&nbsp;</li></ul><br><br> <br> <br> Required profile : <p><strong>Profile sought:</strong></p><br><br><ul><li>Graduated with a Bac+5 degree (Business School, Management, or equivalent).</li><li>You have a minimum of 6 years of experience in managing a profit center, ideally in the mass distribution sector.</li><li>You have held a Store Manager or Department Manager position with significant managerial and operational responsibility.</li><li>You have excellent skills in team management, performance management, and operational management.</li></ul><p><strong>Geographically mobile, you are ready to work in different regions of the Kingdom.</strong></p><br><br><p>"LabelVie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. LabelVie is committed to promoting equal opportunities between men and women in terms of access to employment and training, working conditions, remuneration, career development, and access to positions of responsibility." </p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Demarche de progres - Pilotage de projet d'amelioration et/ou transformation - BB/MBB</p><br><br><p>Black BELT F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Vous pilotez/accompagnez les initiatives de progrès nécessaires à l'atteinte des objectifs du centre d'excellence industriel<br>Vos principales missions :<br>- Vous pilotez les projets d'amélioration avec les méthodologies du lean Sigma en étroite collaboration avec les managers et les opérationnels, tout en y associant la conduite du changement appropriée<br>- Vous accompagnez le déploiement du système d'excellence opérationnel groupe « One Safran »<br>- Vous contribuez au déploiement des solutions 4.0 en manufacturing<br>- Vous contribuez au déploiement de la culture de Lean Sigma et de progrès continu par des actions de communication et de formation<br>- Vous œuvrez pour créer les conditions de participation des équipes à l'amélioration continue, de l'implication de chacun, du travail collaboratif, du développement de l'intelligence collective avec un impact favorable sur la Qualité de Vie au Travail.<br>- Vous êtes orienté « performance » et identifiez ou pilotez les actions de progrès contributives<br>- Vous apportez un support méthodologique sur l'utilisation des outils Lean Sigma et de la conduite du changement<br>- Vous portez le bon fonctionnement de certaines des démarches sociétés/groupe : Innovation Participative, 5S, QRQC, TPM, SMED ...<br>- Vous tutorez les Green Belts dans leur chantier jusqu'à leur certification<br>- Vous œuvrez pour le déploiement des yellow belts<br>- Vous contribuez à la définition des projets, des actions prioritaires et au reporting du plan de progrès<br>- Vous participez au partage d'expériences et aux bonnes pratiques au sein de la communauté Black Belt de la société<br>- Vous contribuez à renforcer les compétences et l'image du Lean-Sigma à travers des formations et des communautés et/ou autres événements/outils</p><br><br><p>Un candidat non black belt bénéficiera d'une formation groupe, d'un parcours et d'un accompagnement jusqu'à sa certification black belt groupe</p><br><br><p>Plusieurs expériences dans des fonctions industrielles (production, qualité, supply chain, méthodes…)<br>- Expérience réussie de management d'équipe ou transverse<br>- Autonomie, capacité d'analyse, prise de recul et esprit de synthèse<br>- Capacité à conduire le changement<br>- Capacité de communication (écoute, feedback et empathie), de négociation et de Leadership<br>- Dynamique et esprit d'équipe<br>- Green Belt ou black belt certifié serai un plus.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p>Akkodis is driven by a strong <strong>innovation-first</strong> culture, where creativity, experimentation, and bold thinking fuel daily engineering and R&amp;D work.<br> This spirit is balanced by a solid <strong>collaborative mindset</strong>, with supportive teams and hands-on managers who encourage growth and knowledge-sharing.<br> A structured and disciplined approach ensures <strong>operational excellence</strong>, meeting the high standards of the tech and engineering industries.<br> <strong>Performance</strong> and a healthy competitive drive further strengthen the company’s ambition as a global leader. </p><br><br> <br> Job : <p>Role and skills:</p><br><br><br><p>Business development and strategy</p><br><br><ul><li>Ensure prospecting and development of Digital activities in Morocco.</li><li>Promote and advocate the entire Digital Morocco offer to clients and prospects.</li><li>Define and lead the development strategy for local and Global Shore activities.</li><li>Identify new business opportunities and develop existing accounts.</li><li>Build strategic partnerships with clients and players in the Moroccan and African IT ecosystem.</li></ul><br><p>Client relationship management</p><br><br><ul><li>Be the main point of contact for clients and prospects.</li><li>Lead client satisfaction, service quality, and compliance with contractual commitments.</li><li>Oversee operational aspects: ramp-up, staffing, billing, and performance monitoring.</li><li>Ensure account development and identify upsell and cross-sell opportunities.</li></ul><br><p>Pre-sales and offer development</p><br><br><ul><li>Lead responses to calls for tenders.</li><li>Participate in presentations and pre-sales activities.</li><li>Contribute to needs qualification and value proposition building.</li><li>Support clients on topics related to Development, Data, Cloud, Infrastructure, and/or Digital Transformation.</li></ul><br><p>Talent management and development</p><br><br><ul><li>Manage and support consultants assigned to your scope.</li><li>Conduct annual and professional reviews.</li><li>Ensure monitoring of skills, career plans, and retention actions.</li><li>Participate in recruitment and onboarding of new employees.</li><li>Ensure alignment between business needs and available skills.</li></ul><br> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>Higher education (Master's degree/Bac+5) in IT, engineering, or equivalent.</li><li>Minimum 5 to 8 years of experience in digital services (IT services companies/Consulting/IT).</li><li>Proven experience in business development and profit center management.</li><li>Good knowledge of the IT / Digital market in Morocco and ideally in Africa.</li><li>Solid technological understanding: Development, Data, Cloud, Infrastructure, AI, and Digital Transformation.</li><li>Proven experience in pre-sales, calls for tenders, and presentations.</li><li>Ability to communicate with business, technical, and executive stakeholders.</li><li>Recognized leadership, results-oriented, and client-focused.</li><li>Excellent communication, negotiation, and organizational skills.</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>GENERAL MISSION</strong></p><br><br><p>The teacher is responsible for teaching activities within the Academic Excellence program and actively contributes to the implementation of the institution's educational project.</p><br><br><p><strong>MAIN MISSIONS</strong></p><br><br><p>• Provide quality teaching aimed at preparing students to succeed in the sports excellence program;<br>• Contribute to the development and implementation of the annual educational activities plan;<br>• Participate in the design of tools and the organization of diagnostic assessment, as well as the use and analysis of results in the taught discipline;<br>• Adapt learning methods to the specifics of the "Sports Excellence" program, using new teaching technologies (Learning Management System) and digital tools, particularly for organizing distance learning (flipped classroom) and providing remedial sessions;<br>• Produce educational and informational documents, including teaching materials (courses, tutorials, practical work, information guides for students) as well as digital content (capsules, MOOCs, etc.);<br>• Adopt flexible classroom organization as needed (differentiated instruction) to organize learning based on student levels;<br>• Provide student support throughout their training, including methodological, pedagogical, and personal aspects (psychological, emotional, and relational);<br>• Implement scientific, cultural, and artistic projects to develop students' social and civic skills;<br>• Supervise and provide personalized follow-up for students throughout the year, including during internships and sports competitions;<br>• Implement remediation and catch-up measures, particularly through supervised evening study sessions;<br>• Continuously adapt to schedule changes dictated by the sports disciplines' calendars;<br>• Assist students in accessing necessary information about studies and careers, in collaboration with various institution entities, especially the documentation and information center manager (CDI) and the guidance counselor;<br>• Contribute to the implementation of the institution's educational project through activities that broaden students' horizons and personal development;<br>• Participate in the institution's management bodies and projects as a designated member of the Institutional Council, level or discipline coordinator, or homeroom teacher, etc.;<br>• Participate in information meetings organized for parents;<br>• Propose and implement innovative pedagogical projects after obtaining management approval;<br>• Contribute to the student communication and selection campaign.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>PROFILE</strong></p><br><br><p>• Minimum Bachelor's degree (BAC+3) in the field of specialization;<br>• Proven experience in qualifying secondary education in the relevant discipline;<br>• Proficiency in various learning methods and digital teaching tools such as collaborative tools, LMS, etc.</p><br><br><p><strong>DISCIPLINES</strong></p><br><br><p>- Engineering Sciences</p><br><br><p>- Mathematics</p><br><br><p>- French </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Assigned to the Health Center of Lydex Rabat, the sports doctor plays a central role in the monitoring, prevention, and medical care of student athletes. In collaboration with the medical team and sports staff, they ensure the health, safety, and well-being of the athletes while contributing to the optimization of their performance.</p><br><br><ul><li>Ensure regular medical monitoring of student athletes, checking their general health status and their fitness for training and competition.</li><li>Conduct medical assessments, fitness tests, and functional evaluations necessary for candidate athletes as part of the admission process to Lydex.</li><li>Inform and educate athletes, coaches, and staff about issues related to doping, its health risks, and anti-doping regulations.</li><li>Monitor the adaptation of training loads in conjunction with coaches and physical trainers, to ensure the safety and well-being of athletes, while strictly respecting medical confidentiality.</li><li>Provide medical care by administering necessary treatments when the athletes' clinical situation requires it.</li><li>Implement prevention and health education actions for athletes, coaches, and the technical team (nutrition, sleep, stress management, overtraining, etc.).</li><li>Organize and lead awareness sessions on topics relevant to high-level athletes (injury prevention, lifestyle, mental health, recovery, etc.).</li><li>Coordinate medical care with physiotherapists, physical trainers, and external specialists, and approve medical decisions related to rehabilitation or return-to-sport protocols.</li><li>Participate in the management of medical emergencies, provide first aid, and refer athletes to specialized facilities when necessary.</li><li>Ensure the updating of internal medical protocols and their application by the entire medical and paramedical team.</li><li>Maintain scientific and regulatory knowledge to integrate best practices in sports medicine, prevention, and performance.</li></ul> <br> <br> Required profile : AREAS OF EXPERTISEKNOWLEDGE / TECHNICAL SKILLS / DIPLOMAS / CERTIFICATES<ul><li>Doctor of Medicine with a specialization or further training in sports medicine.</li><li>Previous experience in sports medicine.</li><li>Good knowledge of sports training biology.</li><li>Strict adherence to medical confidentiality.</li></ul>SKILLS<ul><li>Conduct medical examinations and health assessments for athletes.</li><li>Diagnose and manage sports-related injuries.</li><li>Provide medical follow-up for athletes and injury prevention.</li><li>Collaborate with the medical team and sports staff.</li></ul>PERSONAL ATTRIBUTES<ul><li>Good listening skills</li><li>Team spirit</li><li>Rigor and professionalism</li><li>Responsiveness</li><li>Sense of responsibility</li><li>Discretion and respect for medical confidentiality.</li></ul> <br><br> </div>

<p>Who are we? Concentrix is an international company with a presence in over 70 countries. We are specialists in improving customer experience and optimizing core processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><p>Your primary role will be to be the privileged point of contact for our clients. Your missions will be to:</p><ul><li>Handle automobile claims declarations from policyholders.</li><li>Analyze contract guarantees to validate coverage.</li><li>Process financial settlements for files according to established procedures.</li><li>Provide quality customer support throughout the claim process.</li><li>Collaborate with experts to optimize processing times.</li></ul><p>By what means? Inbound calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p><strong>Desired Candidate Profile</strong></p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li>Remuneration and benefits: Language bonus for multilingual profiles, Performance bonuses, Regularity bonus starting from 12 months, Special Eid al-Adha bonus, Flexible working hours with the possibility of remote work after integration, Free access to the gym, Transport provided.</li><li>Social benefits: Advantageous health insurance + CNSS/AMO, Complementary retirement after one year.</li><li>Optimal working conditions: Initial and continuous training, A work environment that values quality of work life, Professional development opportunities.</li></ul><p>The profile we are looking for:</p><p>We are looking for talents who possess:</p><ul><li>Perfect mastery of automobile claims management techniques.</li><li>Successful prior experience in a contact center or insurance company.</li><li>Excellent oral and written communication skills adapted to customer relations.</li><li>Proven administrative rigor in following up on technical files.</li><li>Strong results orientation to drive performance indicators.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.</li><li>In-person: Collective presentation, answers to your questions, and written tests (French and IT).</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p>Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!</p>

<p>ROLE PURPOSE: Promotion of Aspen products to healthcare professionals in a certain territory of the Moroccan Kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participating in local/international events.</p><p>RESPONSIBILITIES: Represent Aspen by achieving daily targeted calls to physicians and pharmacists. Conducting AVAs &amp; promotional activities Achieve sales budget in the designated territory. Build sustainable positive relationships with target HCPs and different stakeholders. Maintain an updated customer database Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals. Monitoring competitors, staying informed about competitors activities in a defined area. Organising appointments and meetings with community- and hospital-based healthcare staff Introduce ASPEN products in the hospital tender nomenclature Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists Undertaking relevant field research Meeting both the business and scientific needs of healthcare professionals Maintaining detailed records Attending and organising trade exhibitions, conferences and meetings Managing budgets and reviewing sales performance Writing reports and other documents</p><p>What we look for in candidates At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's in Pharmacy or/and Scientific Background (Not Mandatory)</li><li>Three (0-3) years as Medical Representative, Key Account Manager or Similar</li><li>One (1) year - preferably in Pharmaceuticals</li><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li><li>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</li><li>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow &amp; Develop Contribute Special Expertise</li></ul>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 2 years of related work experience.</p> <p>Supervisory Experience: At least 2 years of supervisory experience.</p> <p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>L'Agent Royal Service est un véritable ambassadeur du Fairmont La Marina Rabat-Salé. Il/Elle assure un service personnalisé, chaleureux et anticipatif, en répondant efficacement aux demandes des clients et en veillant à leur offrir une expérience d'exception.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Offrir un service professionnel, courtois et personnalisé, conforme aux standards Fairmont.</li><li>Répondre avec efficacité aux appels et aux demandes des clients.</li><li>Enregistrer et assurer le suivi des demandes des clients dans le système de gestion hôtelière (PMS).</li><li>Gérer les wake-up call, les messages et les demandes de conciergerie.</li><li>Effectuer les réservations de restaurants, d'activités et des différents services de l'hôtel.</li><li>Renseigner les clients sur les installations, les services et les expériences proposés par l'établissement.</li><li>Assurer la coordination avec les différents départements afin de garantir un suivi optimal des demandes.</li><li>Respecter les procédures opérationnelles, de sécurité et les standards de qualité Fairmont.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière, Tourisme ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Royal Service, Réservations ou Service Client, idéalement en hôtellerie de luxe.</li><li>Excellente communication et sens du service client.</li><li>Capacité à gérer plusieurs demandes simultanément avec calme et efficacité.</li><li>Esprit d'équipe, sens de l'organisation et souci du détail.</li><li>Maîtrise du PMS Opera et des outils Microsoft Office.</li><li>Maîtrise obligatoire du français et&nbsp;l'anglais.</li><li>Disponibilité pour travailler en horaires flexibles, y compris les week-ends et jours fériés.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p>Job Description</p><br><br><p>Join a team that turns every call into an opportunity!</p><br><br><p>Who are we?</p><br><br><p>Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><br><br><p>Your mission as a Customer Service Advisor</p><br><br><p>As a Customer Service Advisor, you will play a vital role by:</p><br><br><p>Meeting customer needs: Provide quality service by answering questions via phone, email, or chat.<br>Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.<br>Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.<br>Contributing to continuous improvement: Share customer feedback to optimize our services and processes.&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>The profile of our Game-Changers:</strong></u></p><br><br><p>We are looking for talents who:</p><br><br><p>Perfectly master French, both written and spoken.</p><br><br><p>Have a good level of English, both spoken and written, allowing them to understand and handle requests in a professional context.&nbsp;</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>1500 DH welcome bonus payable after 3 months</p><br><br><p>At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:</p><br><br><p>Attractive pay with additional bonuses:<br>Language bonus of 400 DH dedicated to our multilingual Game-Changers.<br>Regularity bonus starting from 12 months and motivating performance bonuses.<br>Special Aid El Adha bonus.</p><br><br><p><u><strong>Exceptional social benefits:</strong></u></p><br><br><p>Beneficial health insurance and complementary retirement after one year.<br>Flexible hours with the possibility of remote work after an integration period.<br>Free access to our gym.<br>Transport provided, allowing you to get to your workplace safely and without logistical constraints.<br>Continuous training to develop your skills and acquire new knowledge relevant to the role.&nbsp;</p><br><br><p>A dynamic work environment:<br>Themed events and gifts throughout the year to strengthen team spirit.&nbsp;</p><br><br> <br><br> </div>

<p><b>Main responsibilities:</b></p><p><br></p><p>Operational coordination of the system</p><p><br></p><p>Coordinate on a daily basis the Moroccan staff involved in the different areas.</p><p><br></p><p>Facilitate the flow of information between the teams in Casablanca, the Business Analysts in France, the Engagement Manager, the Transition Manager and the Director of Delivery Morocco.</p><p><br></p><p>Maintain a consolidated view of absences, human risks, organizational alerts and ongoing action plans.</p><p><br></p><p>Quickly identify situations that could affect the continuity of the system and bring them to the appropriate level of governance.</p><p><br></p><p>Ensure that actions decided in internal or client bodies are assigned, tracked and closed.</p><p><br></p><p>Scheduling and continuity of service</p><p><br></p><p>Organize attendance schedules, rotations and any on-call duties in accordance with the commitments of the system.</p><p><br></p><p>Create and maintain the leave schedule for teams based in Morocco.</p><p><br></p><p>Anticipate absences, unavailability and sensitive periods in order to ensure the necessary presence.</p><p><br></p><p>Organize service continuity during Moroccan public holidays which are not public holidays in France.</p><p><br></p><p>Ensure that absences, leave and unavailability are declared, anticipated and communicated to the relevant contacts.</p><p><br></p><p>Identify replacement or backup needs for critical roles and coordinate their implementation with management.</p><p><br></p><p>Animation and collective discipline</p><p><br></p><p>Ensure that the rituals planned by the client are held regularly: daily meetings, planning, demonstrations, retrospectives and follow-up committees.</p><p><br></p><p>Verify the attendance, punctuality and effective participation of the members of the scheme.</p><p><br></p><p>Addressing repeated absences, lack of participation, or organizational difficulties with employees and their management.</p><p><br></p><p>Ensure that internal meetings remain short, useful and compatible with production capacity.</p><p><br></p><p>Encourage direct, transparent and constructive communication within teams and between French and Moroccan teams.</p><p><br></p><p>Human monitoring and risk prevention</p><p><br></p><p>Conduct short and regular meetings with colleagues, without disrupting their production activity.</p><p><br></p><p>Ensure that everyone has the necessary access, tools, information and working conditions.</p><p><br></p><p>Detect early warning signs: demotivation, isolation, feeling overwhelmed, relationship difficulties, decreased involvement or risk of leaving.</p><p><br></p><p>Anticipate resignations, transfers or unavailability that could weaken the system.</p><p><br></p><p>Alert management early enough and propose security measures: backup, knowledge transfer, replacement, recruitment or targeted support.</p><p><br></p><p>Monitor the integration of new employees until they are successfully integrated into the system.</p><p><br></p><p>To promote a healthy, stable and respectful working environment, within a context of Franco-Moroccan collaboration.</p>

<p>Under the overall supervision of the Grant Officer and direct supervision of the National supply chain officer, and in close collaboration with the CO Programme Managers, the successful candidate will be responsible for supply chain activities, guided by Supply Chain Management (SCM) objectives to deliver quality goods/services to the beneficiaries at optimal price and in a timely manner.</p><p>Assist with coordination and monitoring of all supply chain management related tasks and activities, including planning, budgeting, scheduling and provision of goods and services needed by the CO. Prepare regular progress reports, statistical information and briefing notes, as required. Assist with the supply chain activities in the CO, including planning, procurement, logistics informaiton management and reporting, and provide support to the relevant staff with respect to the related policies, rules and regulations . Review procurement requests, identify service providers, and evaluate information regarding vendor's performance in terms of quality, prices, and timely delivery of goods/services. Maintain a pool of qualified vendors. Solicit bids, quotations and tender documents, oversee bidding process and provide support for executing the procurement transactions, analyze the offers assuring conformity to specified requirements; conduct appraisals and select suppliers, and confirm terms of payment; prepare purchase orders and ensure receiving authorization in line with the CO s delegation of authority (DOA) matrix. Liaise with the programme management and provide technical support in preparing and issuance of Call for Proposals and bidding documents for the tendering processes of the programmes/projects. Ensure bidding processes are conducted fairly, transparently and in accordance with the existing procurement rules and regulations. Contribute with the establishment and implementation of robust appropriate internal control mechanisms for Supply Chain Management process to safeguard the Organization's assets and prevent fraud, while ensuring that country specific administrative procedures are in place and followed in accordance with the Organization's rules and regulations. Perform such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Master s degree in Business Administration, Management, Logistics, Procurement or a related field from an accredited academic institution with two years of relevant professional experience; or, University degree in the above fields with four years of relevant professional experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The General Care Supervisor reports to the coordinating doctor, who ensures medical supervision and general coordination of care within the retirement home.</p><br><br><p>She works in close collaboration with the management of the establishment and ensures the daily coordination of the care teams, currently composed of three nurses and about twenty nursing assistants. The establishment also has a full-time physiotherapist and a part-time consultant physiotherapist, as well as a full-time psychologist and two activity leaders.</p><br><br><p>The main mission of the General Care Supervisor is to ensure that the care and support of residents are carried out regularly, in an organized, safe manner, and in compliance with good professional practices, and to quickly detect problematic situations. This role involves a real and regular presence with residents and teams, and is not limited to administrative work.</p><br><br><p><strong>Main tasks:</strong></p><br><br><ul><li>Supervise the quality and continuity of care.</li><li>Monitor the work carried out by nurses and nursing assistants.</li><li>Ensure compliance with protocols and instructions.</li><li>Organize the daily work of the teams.</li><li>Ensure a good distribution of tasks.</li><li>Monitor the effective delivery of care.</li><li>Improve the quality of reporting.</li><li>Report any important information to the coordinating doctor.</li><li>Collect and follow up on complaints from residents and families.</li><li>Report incidents and adverse events.</li><li>Participate in risk prevention.</li><li>Identify staff training needs.</li><li>Support professionals in difficulty.</li><li>Contribute to maintaining good work discipline.</li><li>Participate in the continuous improvement of the quality of care.</li></ul><p>Working hours are 44 hours per week. Except in exceptional cases giving rise to a bonus payment, there are no on-call duties.</p><br><br> <br> Required profile : <p><strong>Professional skills.</strong></p><br><br><ul><li>Proven experience with the elderly; ideally experience in geriatrics or in a medico-social establishment (10 years as a nurse and/or head nurse).</li><li>Good knowledge of care and support for the elderly.</li><li>Good organizational skills.</li><li>Leadership qualities.</li><li>Ability to enforce instructions.</li><li>Good observation skills.</li><li>Ability to identify at-risk situations.</li><li>Good communication skills.</li><li>Ability to manage conflicts.</li><li>Good command of written and oral reporting.</li></ul><p><strong>Personal qualities.</strong></p><br><br><ul><li>Rigor and organization.</li><li>Good communication skills.</li><li>Fair and impartial.</li><li>Attentive to residents.</li><li>Availability and presence on site.</li><li>Able to take initiative within the scope of responsibilities, while knowing when to report.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>Due to the work permit policy in the country, we are looking for local candidates.</p><br><br><br><p>The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work.</p><br><br><br><br><br><br><br> </div>

<p>Purpose</p> <p>Own the technical implementation and support of CRM integrations between the Sales Portal and partners' existing systems. Ensure standard connectors are successfully deployed, support complex integration requirements, and act as the technical expert for partner-facing integration activities.</p> <br> <p>Key Responsibilities</p> <ul> <li>Configure, test, and deploy standard CRM integrations with <b>Salesforce, HubSpot, and Microsoft Dynamics</b>, including authentication, field mapping, sync rules, and go-live validation.</li> <li>Lead integration discovery and scoping workshops with partner CRM administrators for custom or complex integration requirements.</li> <li>Troubleshoot and resolve integration and synchronization issues, identifying configuration problems and escalating product-related defects where needed.</li> <li>Maintain integration playbooks, configuration templates, troubleshooting guides, and Knowledge Center content.</li> <li>Deliver regional integration webinars and support the Partner Enablement team through technical training and guidance.</li> <li>Act as the subject matter expert for integration-related pre-sales discussions, advising on supported capabilities, limitations, and roadmap items.</li> <li>Partner closely with Product Management and the API Product Owner to prioritize connector enhancements, product requests, and defect resolution.</li> <li>Contribute technical feedback, integration trends, and customer requirements to monthly product reviews.</li> </ul> <p> <br>Success Measures</p> <ul> <li>Successful deployment of partner CRM integrations within agreed onboarding timelines.</li> <li>High first-time integration success rate and partner satisfaction.</li> <li>Timely resolution of integration support requests and escalations.</li> <li>Up-to-date integration documentation and knowledge resources.</li> <li>Effective contribution to connector improvements and product enhancements.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li> <b>3-6 years of experience</b> in Integration Support, Solution Consulting, CRM Administration, Technical Customer Success, or a similar customer-facing technical role.</li> <li>Hands-on experience with <b>Salesforce, HubSpot, and CRM integration technologies</b>, including APIs, REST services, OAuth authentication, webhooks, and field mapping.</li> <li>Exposure to <b>Microsoft Dynamics 365</b> and iPaaS platforms such as <b>Zapier, Make, or Workato</b> is an advantage.</li> <li>Ability to read API documentation, analyze logs, troubleshoot data flows, and develop simple scripts in <b>Python or JavaScript</b>.</li> <li>Strong documentation, testing, and problem-solving skills with a structured approach to support and escalation management.</li> <li>Salesforce Administrator, HubSpot, or related certifications are a plus.</li> <li>Fluent in <b>English</b>; French is an advantage.</li> </ul> <p> <br>Ideal Candidate</p> <p>A technically minded customer-facing professional who enjoys solving integration challenges, working with APIs and CRM platforms, and helping partners successfully connect and adopt new technologies. Combines strong troubleshooting skills with the ability to explain technical concepts to non-technical stakeholders.<br> <br>#LI-JC1</p>